Leon O'Brien
North Pole,AK
Summary
Strong attention to detail. Works well with others under stress. In stressful situations, can remain calm and delegate to others tasks that are required. Able to adapt to situations as needed and is flexible in being able to do any task. Prevalent desire to do what's right; strong moral compass.
Overview
5
5
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
North Pole, Alaska
10.2022 - Current
- Trained new employees on customer service best practices and company policies.
- Ensured store was clean, neat and organized at all times.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Able to work in a high-stress, fast-paced environment.
Barista Shift Supervisor
Starbucks
North Pole, Alaska
09.2021 - 10.2022
- Supervised barista team during shifts, ensuring efficient operations and customer service.
- Implemented cleanliness standards, maintaining a welcoming environment for customers.
- Monitored equipment functionality, reporting maintenance needs to management swiftly.
- Resolved customer complaints in a polite and professional manner.
- Promoted positive team morale by encouraging collaboration among staff members.
- Assisted management in developing training materials for new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
North Pole High School
North Pole, AK05-2021
Some College (No Degree) - Paramedicine
University of Alaska Fairbanks
Fairbanks, AK04-2026
Skills
- Problem solving
- Attention to detail
- Good communication skills
- Team leadership
- Time management
- Conflict resolution
- Reliability and punctuality
- Excellent written and oral communication
- Adaptive learning
- Analytical skills
- Adaptability and flexibility
Languages
Spanish
Professional
Timeline
Retail Service Specialist
O'Reilly Auto Parts
10.2022 - Current
Barista Shift Supervisor
Starbucks
09.2021 - 10.2022
High School Diploma -
North Pole High School
Some College (No Degree) - Paramedicine
University of Alaska Fairbanks