Leon Spriggs II
Righteous Transport LLC
HARRISBURG,PA
13
years of professional experience
Operations manager with 10+ years of experience improving workflow efficiency, leading teams, and strengthening customer service. Skilled in decision-making, staff training, and conflict resolution, with a track record of streamlining operations and supporting reliable service delivery.
Work History
Operations Manager
3 Years 9 Months- Managed daily operations across drivers, routes, and service requests.
- Streamlined dispatch workflows to improve delivery coordination and schedule adherence.
- Monitored shipment status to resolve delays and maintain customer communication.
- Coordinated maintenance scheduling and vehicle readiness for reliable fleet performance.
- Trained staff on routing standards, safety practices, and work expectations.
- Maintained accurate records for trips, expenses, compliance, and performance tracking.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Operations Manager
2 Years 11 Months- Collaborated with leadership to improve efficiency, reduce errors, and support growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reviewed operational procedures and updated processes for consistent service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outlined scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Streamlined dispatch workflows to improve delivery coordination and schedule adherence.
Collections Manager
5 Years 3 Months- Directed collections workflows to prioritize delinquent accounts and maintain consistent recovery activity.
- Negotiated payment arrangements with customers while preserving positive client relationships.
- Reviewed aging reports to identify high-risk balances and escalate unresolved accounts.
- Supervised collections staff, providing coaching on call handling, follow-up, and account documentation.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Analyzed account portfolios to improve recovery strategies and reduce write-off exposure.
- Implemented process improvements to streamline account resolution and escalation procedures.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Collections Agent
2 Years 3 Months- Managed inbound and outbound collection calls to negotiate payment arrangements and resolve delinquent accounts.
- Communicated professionally with customers to explain account options, resolve disputes, and secure commitments.
- Reviewed account histories to identify balances, payment status, and appropriate next-step recovery actions.
- Documented detailed call notes and collection activity in account management systems for accurate case tracking.
- Applied collection policies and regulatory guidelines to maintain compliant, respectful customer interactions.
- Researched contact information and account updates to improve skip tracing and locate hard-to-reach customers.
- Coordinated hardship solutions and payment plans while maintaining focus on recovery goals and customer retention.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect the balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma
Skills
Operations management
Operations oversight
Operational supervision
Operations monitoring
Decision-making
Problem-solving
Vendor management
Performance tracking
Management
Staff training
Employee relations and conflict resolution
Accomplishments
- Saved the company $$75000 by aggressively negotiating with suppliers.
- Earned the “Collector of the Year” Award in 20017-2018 for Most Collections for the Year.
Timeline
Operations Manager
Righteous Transport LLC
02.2020 - 11.2023Read More
Operations Manager
Harrisburg City Cabs
03.2017 - 02.2020Read More
Collections Manager
Commercial Acceptance Co
04.2013 - 07.2018Read More
Collections Agent
National Recovery Agency
01.2011 - 04.2013Read More
Henderson Sr High
High School Diploma
Read More
U.S. Army Veteran
Preformed duties as a personnel clerk along with Airborne certification.