Leon Williams Jr.
Norfolk,VA
Summary
I have worked in Endoscopy for over twenty years and eight of those years has been in interventional work. The types of procedure's I have assisted in have been ERCP, EUS, EBUS,EGD,COLONOSCOPY,GJ, PEG J, AXIOS, BRONCHOSCOPY,FRA,OVERSTICH, XTACK,NAVIGATIONAL BRONCHOSCOPY just to name a few. I believe in meeting goals and getting the job done. Costumer satisfaction is very important to me.
Overview
25
25
years of professional experience
Work History
Team Lead Endoscopic Technician
Sentara Norfolk General Hospital
12.1999 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Adjusted equipment to meet different productivity levels.
- Designed strategic plan for component development practices to support future projects.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Physical Therapy
Tidewater Community College
Norfolk, VA08.1995
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Fishing and sing
Fishing is the time I take to relax and slow down. Fishing also helps me look at life from a different point of perspective. Now singing allows me to focus my emotions into one moment to bring balance.
Timeline
Team Lead Endoscopic Technician
Sentara Norfolk General Hospital
12.1999 - Current
Physical Therapy
Tidewater Community College