Le'Ona Guadalupe
Brook
Summary
Customer focused and detail-oriented professional with strong communication skills and a proven ability to manage high-volume interactions. Experienced in problem solving, order processing, delivering efficient support. Quick learner with the ability to build product knowledge and provide clear, effective solutions.
Overview
5
5
years of professional experience
Work History
Lead Housekeeper
King David Center for Nursing and Rehabilitation
Brooklyn
09.2024 - Current
- Supervised housekeeping staff to maintain cleanliness standards throughout the facility.
- Inspected rooms and common areas for cleanliness and maintenance needs.
- Resolved resident issues by identifying cleanliness needs and providing appropriate solutions
- Built strong relationships by delivering consistent and high quality service
- Collaborated with nursing staff to address resident needs related to cleanliness.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
- Provided guidance and support to team members while enforcing company policies and procedures related to housekeeping operations.
Freelance Landscaper
Lawn Enforcement
Groveland
04.2022 - 11.2022
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Store Associate
TJX Marshalls
07.2021 - 08.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Associate of Science - Information Technology
DeVry University
Lisle, IL06-2026
Skills
- Customer Service
- Technical troubleshooting (Basic)
- Order processing
- Data entry accuracy
- Phone and email communication
- Problem solving and critical thinking
- Multitasking in a fast-paced environment
- Computer systems
- Attention to detail
Timeline
Lead Housekeeper
King David Center for Nursing and Rehabilitation
09.2024 - Current
Freelance Landscaper
Lawn Enforcement
04.2022 - 11.2022
Store Associate
TJX Marshalls
07.2021 - 08.2021
Associate of Science - Information Technology
DeVry University