Leona Lewis
Cedarburg,WI
Summary
Accomplished Business Mail Technician with a proven track record at the US Postal Service, showcasing expertise in postal regulations and exceptional problem-solving abilities. Excelled in enhancing customer satisfaction and streamlining distribution processes, underpinned by a strong ability to multitask and adapt. Demonstrated leadership in training new staff, ensuring efficiency and confidentiality in all operations.
Overview
41
41
years of professional experience
Work History
Environmental Services Supervisor
Holy Redeemer Educational Complex
05.2020 - 09.2021
Business Mail Technician
US Postal Service
04.1980 - 05.2017
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Added accurate data entry into computer system to complete transactions.
- Exhibited strong multitasking abilities, managing multiple priorities simultaneously without compromising attention to detail.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Proven ability to learn quickly and adapt to new situations.
- Maintained high level of confidentiality with mail items in line with regulations.
- Expedited bulk mailing projects by efficiently preparing materials for shipment according to postal regulations.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Performed regular audits of incoming shipments to verify contents against purchase orders, identifying discrepancies when necessary.
- Increased customer satisfaction by handling customer inquiries and resolving issues promptly.
Education
High School Diploma -
Rufus King High School
Milwaukee, WI06.1977
Skills
- Postal regulations
- Problem-solving abilities
- Multitasking Abilities
- Postal regulations knowledge
- Retail Sales
- Distribution Services
- Postal service product knowledge
Timeline
Environmental Services Supervisor
Holy Redeemer Educational Complex
05.2020 - 09.2021
Business Mail Technician
US Postal Service
04.1980 - 05.2017
High School Diploma -
Rufus King High School
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