Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leona Olivieri

Leona Olivieri

Sunrise

Summary

Dynamic professional with extensive experience in customer service and office administration at Kelly Insulation. Proven ability to enhance client satisfaction through exceptional communication and problem-solving skills. Adept at managing complex inquiries and maintaining organized electronic filing systems, ensuring accuracy and efficiency in all tasks. Recognized for fostering positive relationships with clients and colleagues alike.

Overview

1
1
year of professional experience

Work History

Secretary

Kelly Insulation
01.2025 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.

Summer Camp Counselor

Everglades Youth Conservation Camp
05.2025 - 07.2025
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.

Restaurant Hostess

Landlubber’s Raw Bar & Grill
03.2024 - 04.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Ran food to tables and waiting on tables for servers as needed
  • Complied with food safety and food hygiene regulations to safeguard public health.

Education

Archbishop Edward A. McCarthy
Southwest Ranches, FL

Associate of Arts - Psychology

Broward College
Davie, FL
05-2027

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Sales support
  • Complex Problem-solving
  • Phone etiquette
  • Decision-making
  • Active listening
  • Cash handling
  • Guest relations
  • POS system operations

Timeline

Summer Camp Counselor

Everglades Youth Conservation Camp
05.2025 - 07.2025

Secretary

Kelly Insulation
01.2025 - Current

Restaurant Hostess

Landlubber’s Raw Bar & Grill
03.2024 - 04.2025

Archbishop Edward A. McCarthy

Associate of Arts - Psychology

Broward College

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