Leona Spada
Roy
Summary
Proven to enhance customer satisfaction, I excel in multitasking and building warm relationships, as demonstrated at Hops N Drops. My reliability and punctuality, combined with expertise in dusting and polishing, have secured repeat business and high client trust. Achievements include training peers and streamlining service workflows, showcasing my hard and soft skills effectively.
Overview
25
25
years of professional experience
Work History
Residential House Cleaner
Self-employeed
10.2019 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Server Trainer
Hops N Drops
05.2010 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Brunos
05.2008 - 05.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Aarons Ark
05.2000 - 05.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Ontario High School
Ontario, CASkills
- Reliability and punctuality
- Flexible scheduling
- Dusting and polishing furniture
Timeline
Residential House Cleaner
Self-employeed
10.2019 - Current
Server Trainer
Hops N Drops
05.2010 - 09.2019
Server
Brunos
05.2008 - 05.2010
Server
Aarons Ark
05.2000 - 05.2010
Ontario High School
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