Leonard Claure
Arlington,VA
Summary
Bilingual customer service expert with work experience in leading, training, and supporting teams in fast-past environments. Excelled in research-oriented, administrative, auto-didactic roles, and in developing relational social capital with coworkers and clients. Extraordinary written and verbal communication in two languages, bolstered by an acute sense of discretion and integrity.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Jones Lang LaSalle Americas
09.2022 - Current
- I created, edited, and updated marketing materials for our building portfolio of ~120 buildings. Materials include interactive brochures/flyers, email blasts, and on-site broker event collateral, for multi-million dollar clients.
- Juggled multiple projects a day with the full force of the Adobe Creative Suite (InDesign, Illustrator, Photoshop, Lightroom, Workfront).
- Delegated and managed JLL branded & custom branded work to an overseas team of graphic designers via live virtual calls.
- Regularly created, maintained, and/or edited complex excel documents by collecting large amounts of data and presenting the interpretations through compelling, original decks I created in InDesign or PowerPoint.
- Solely balanced projects for a team of 14 commercial real estate brokers by anticipating the needs of each team-member, over-communicating on deadlines, setting expectations, and founding friendships on trust.
Lead Barista
Northside Social Coffee And Wine
02.2021 - 06.2022
- Worked as the anchor barista and food expediter during the high stress, high volume morning hours.
- Oversaw food and coffee expediting on $13-$15k revenue days.
- Maintained regular and consistent attendance and punctuality. No call-outs.
- Regularly interpreted business strategy meetings between English-Spanish speaking management.
- Trained and taught new baristas proper milk steaming, pouring techniques, brewing methods, espresso formulas.
- Trained new hires on customer service skills and etiquette (i.e. tact, reasoning, problem solving, hustle, empathy, deescalation)
Congressional Intern
Congressman Jimmy Panetta
07.2019 - 08.2019
- Greeted and welcomed constituents and guests at office, offering immediate assistance and liaising between upper office staff and general public.
- Thoroughly researched issues and legislation.
- Performed administrative duties such as answering phones, distributing mail and updating databases.
- Cataloged newspaper articles and scanned into computer systems.
Congressional Intern
House Majority Leader Steny Hoyer
05.2019 - 07.2019
- Assisted office staff by answering phones, returning email messages, completing projects and inputting constituent concerns into large database.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Attended Capitol Hill briefings on a wide range of topics and wrote and distributed memos to the respective legislative staff of the topic.
- Created press clips and district press clips for the office's review.
- Greeted visitors entering office and asked questions to ascertain how to provide assistance.
Writing Tutor
University Writing Center
08.2018 - 12.2018
- Completed university certification in writing pedagogy to equip students with enhanced writing methods.
- Reviewed, revised, and edited academic papers for grammar and concision.
Education
Master of Arts - Biblical Studies
Reformed Theological Seminary
Washington, D.C.05.2025
Bachelor of Arts - Political Science
James Madison University
Harrisonburg, VA05.2020
Skills
- Product Advertising
- Spanish-English Interpretation and Translation
- Discretion
- Client-Relationship Building
- Transparency
- Simplifying complex ideas
- Reading Comprehension
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator
Jones Lang LaSalle Americas
09.2022 - Current
Lead Barista
Northside Social Coffee And Wine
02.2021 - 06.2022
Congressional Intern
Congressman Jimmy Panetta
07.2019 - 08.2019
Congressional Intern
House Majority Leader Steny Hoyer
05.2019 - 07.2019
Writing Tutor
University Writing Center
08.2018 - 12.2018
Master of Arts - Biblical Studies
Reformed Theological Seminary
Bachelor of Arts - Political Science
James Madison University
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