Leonard Fincher
Customer Service Professional
MOBILE,AL
Summary
Reliable, adaptable professional with experience leading teams, supporting clients, and keeping operations organized. Strong skills in collaboration, workflow coordination, and quick problem-solving. Committed to efficient service and a positive customer experience.
Overview
11
11
years of professional experience
Work History
Private Caregiver
Cornerstone Caregiving
04.2024 - Current
- Provided personalized companion care, supporting daily routines and emotional well-being.
- Assisted with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Monitored client safety, mobility, and fall risks, responding quickly to changing needs.
- Prepared nutritious meals and followed dietary preferences, restrictions, and hydration routines.
Manager/Driver Supervisor
Hungry Howies
01.2021 - 03.2024
- Managed daily restaurant operations, ensuring consistent service, order accuracy, and team accountability.
- Supervised staff scheduling, shift coverage, and workflow coordination to maintain smooth store performance.
- Trained crew members on food preparation, customer service standards, and operational procedures.
- Monitored inventory levels, ordering needs, and product freshness to support efficient kitchen operations.
Journeyman
American Tennis Courts
03.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Laborer
Harrison Construction Company
01.2018 - 06.2021
- Loaded and unloaded construction materials, tools, and equipment to support daily jobsite operations.
- Prepared work areas by clearing debris, setting barriers, and maintaining safe access routes.
- Operated hand tools and power tools for demolition, material handling, and site preparation tasks.
- Assisted crew members with framing, concrete placement, and general construction duties as needed.
Fresh Food Manager
Walmart
09.2016 - 01.2018
- Oversaw fresh food department operations, maintaining food safety, cleanliness, and merchandising standards
- Coordinated produce, bakery, deli, and meat case presentation to support freshness and product availability
- Trained associates on sanitation procedures, handling practices, and department routines
- Monitored inventory levels and reduced spoilage through accurate rotation and replenishment
Loss Prevention Lead
Ross Dress for Less
08.2015 - 10.2017
- Monitored sales floor activity to identify suspicious behavior and deter merchandise theft.
- Investigated loss incidents, documented findings, and completed accurate incident reports.
- Reviewed surveillance footage to support theft investigations and internal case reviews.
- Coordinated with store management on safety concerns, policy enforcement, and shrink reduction.
Education
Associate of Science - Business Administration
Bishop State Community College
Mobile, AL01.2028
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Time management
Floor maintenance
Timeline
Private Caregiver
Cornerstone Caregiving
04.2024 - Current
Manager/Driver Supervisor
Hungry Howies
01.2021 - 03.2024
Journeyman
American Tennis Courts
03.2019 - 06.2021
Laborer
Harrison Construction Company
01.2018 - 06.2021
Fresh Food Manager
Walmart
09.2016 - 01.2018
Loss Prevention Lead
Ross Dress for Less
08.2015 - 10.2017
Associate of Science - Business Administration
Bishop State Community College