Leonard Flock
Waterford,MI
Summary
Results-driven Sales Manager with a focus on enhancing customer satisfaction and loyalty. Proven ability in vendor management and budget monitoring, leading to improved operational efficiency and positive brand image.
Overview
29
29
years of professional experience
Work History
Sales / Rates Manager
Dakota Lines
Plymouth, Michigan
02.1997 - 12.2025
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Waterford Township High School
Waterford, MI06-1973
Skills
- Customer service
- Strategic planning
- Data analysis
- Vendor management
- Budget monitoring
- Customer relationship management
Timeline
Sales / Rates Manager
Dakota Lines
02.1997 - 12.2025
High School Diploma -
Waterford Township High School