Leonard Guillaume
Coconut Creek,FL
Summary
Dynamic and results-driven manager with over 15 years of leadership experience in retail, corporate, and warehouse environments. Proven ability to consistently exceed performance targets, enhance operational efficiency, and lead teams to success. Adept at data analysis, strategic planning, and optimizing processes, resulting in measurable improvements. Proficient in Microsoft 365, Power BI, SAP, and ERP systems. Track record includes achieving an increase in operational efficiency of 20% and reducing process bottlenecks by 25 %. Passionate about driving business growth through collaboration, effective coaching, and commitment to operational excellence.
Overview
30
30
years of professional experience
Work History
Department Manager
Essendant
04.2007 - Current
- Managed KPI to consistently meet and exceed goals to achieve financial results.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sales Associate
Coral Springs Auto Mall
09.2005 - 03.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Joey Accardi Chrysler
05.2004 - 07.2005
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Store Clerk
Publix Grocery Store
12.1993 - 03.2004
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Bachelor of Arts - Organizational Leadership
Saint Thomas University
Miami Gardens, FL05.2019
Skills
- Problem-solving abilities
- Computer proficiency
- Communication skills
- Organizational know-how
- People skills
- Collaborative talent
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Achieved KPI metrics by completing productivity and training with accuracy and efficiency.
Timeline
Department Manager
Essendant
04.2007 - Current
Sales Associate
Coral Springs Auto Mall
09.2005 - 03.2007
Sales Associate
Joey Accardi Chrysler
05.2004 - 07.2005
Store Clerk
Publix Grocery Store
12.1993 - 03.2004
Bachelor of Arts - Organizational Leadership
Saint Thomas University
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