Leonard Leseman
San Diego,California
Summary
Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
Home Depot
11.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Environmental Health and Safety
Dixieline ProBuild
03.2015 - 05.2018
- Maintained documentation of daily notes, safety training records and accident investigations.
- Prepared and documented health and safety incident reports for management review.
- Inspected facilities, machinery and safety equipment to identify and correct potential hazards.
- Reviewed plans and specifications for construction of new machinery or equipment to verify met safety requirements.
- Assisted in creating and distributing safety-related publications to promote safety management.
- Identified and made mitigation recommendations for electrical hazards within facility, unsafe employee behaviors and mechanical safety.
- Shadowed safety manager to conduct laboratory inspections, noise evaluations and industrial hygiene sampling.
- Created and maintained hazard maps of each department within facility with [Software].
- Utilized [Software] to create corporate safety sheets for eye wash stations, fire extinguishers and power tools.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Education
No Degree - Enviromental Safety
Lower Columbia College
Longview, WA09.1987
Skills
- Revenue Growth
- Stocking and Replenishing
- Time Management
- Social Perceptiveness
- Excellent People Skills
- Maintaining Clean Work Areas
Timeline
Sales Associate
Home Depot
11.2021 - 10.2023
Environmental Health and Safety
Dixieline ProBuild
03.2015 - 05.2018
No Degree - Enviromental Safety
Lower Columbia College
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