Leonard Moody
Athens,GA
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
29
29
years of professional experience
Work History
Sales Associate
Sports Authority
North Lake, GA
06.1995 - 03.2024
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Debt Recovery Specialist
Emory Clinic Business Office
Decatur, GA
03.2002 - 03.2006
- Analyzed financial accounts to determine the best course of action for debt collection.
- Responded promptly and accurately to customer inquiries regarding their accounts status or payment arrangements.
- Monitored customer accounts regularly to prevent further delinquencies from occurring.
- Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
Customer Service Representative
Dillards Department Store
Lithonia, GA
08.2002 - 05.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained accurate records of customer interactions for future reference.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Trained new customer service representatives on company policies and procedures.
Education
Associate of Applied Science - Accounting And Business Management
Athens Technical College
Athens, GASkills
- Upselling
- Contract Preparation
- Business Development
- Customer Needs Assessment
- Inventory Control
- Client Account Management
- Problem-Solving
- Complaint resolution
- Performance Evaluation
- Delegating Work
- Call Center Operations
- Report Generation
- Team Building and Leadership
- Team Development
- Time Management
- Performance Evaluations
- Positive and Constructive Feedback
- One Call Resolution
Affiliations
- School
- Reading
- Writing
- playing chess
- watching the news
Accomplishments
- Beta Club
- Employee of the Month 3x's
- AA Blue Chips
Timeline
Customer Service Representative
Dillards Department Store
08.2002 - 05.2005
Debt Recovery Specialist
Emory Clinic Business Office
03.2002 - 03.2006
Sales Associate
Sports Authority
06.1995 - 03.2024
Associate of Applied Science - Accounting And Business Management
Athens Technical College
Similar Profiles
Travis WilsonTravis Wilson
Receiving and Stock at Sports AuthorityReceiving and Stock at Sports Authority
Alex MckayAlex Mckay
Manager at Sports AuthorityManager at Sports Authority
Ronak KothariRonak Kothari
HIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTSHIGH PERFORMANCE ANALYST-PHYSIOTHERAPY (Team Lead) at SPORTS AUTHORITY OF INDIA, NATIONAL CENTRE OF EXCELLENCE, NETAJI SUBHSH NATIONAL INSTITUTE OF SPORTS