Leonard Moreno
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
5
5
years of professional experience
Work History
Dishwasher
Christina's Wild Berry
08.2023 - 11.2023
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Promoted sustainability efforts within the restaurant by implementing waste reduction practices during dishwashing duties.
- Washed dishes and assisted in bussing tables.
Customer Service Representative
Synergy
11.2018 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Education
GED -
Job Corps
Oneonta, NY05.2013
Skills
- Quality Control
- Interactive Communication Skills
- Performance Improvement
- Complex Problem-Solving
- Strong work ethic
- Fast-paced environment
- Multitasking abilities
- Resourcefulness
Timeline
Dishwasher
Christina's Wild Berry
08.2023 - 11.2023
Customer Service Representative
Synergy
11.2018 - 11.2020
GED -
Job Corps
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