Summary
Overview
Work History
Education
Skills
Timeline
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Leonard Price

Hampton,Virginia

Summary

Successful professional with over 40 years of transportation, medical services and customer service roles. Seeking management opportunities to further advance my career and to make a community impact. Professional transit management professional with strong leadership and strategic planning skills. Known for fostering collaborative team environments and driving operational efficiency. Adept at navigating changing needs and ensuring reliable service delivery. Strong focus on safety, budget management, and stakeholder communication.

Overview

17
17
years of professional experience

Work History

Transit Supervisor

Williamsburg Transit Authority
09.2023 - Current
  • Supervise and manage a team of dedicated colleagues which includes training, customer service management and problem resolution, bus route management and dispatching
  • Additional responsibilities include bus maintenance, logistics and performance evaluations
  • Ensure safe, professional, and timely customer service delivery to resolve customer and citizen inquiries, providing reassurance and satisfaction
  • Address and resolved equipment, personnel, and on-street issues
  • Maintain compliance with operational standards and documentation
  • Proactively manage bus fleet operations, including maintenance, scheduling, fare management, and safety
  • Conduct performance checks and accident investigations
  • Lead special projects with initiative and dedication
  • Inspire others to complete additional duties as assigned
  • Proficient in company software and reporting tools

Bus Operation Supervisor

Colonial Williamsburg Foundation Bus Operation
02.2021 - 09.2023
  • Maintained federal records for the Foundation
  • Helped to secure grants through reporting and generated operational reporting for the Federal Transit Authority
  • Promoted to Bus Operations Supervisor after successful evaluations and reviews
  • Ensured that the staff and customers' concerns were addressed on first-call resolution
  • Managed bus fleet operations, including maintenance, logistics, and drivers

Bus Support Worker

Colonial Williamsburg Foundation Bus Operation
10.2016 - 02.2021
  • Conducted exterior checks on buses for safety
  • Successfully assigned and dispatched numerous buses for daily use
  • Trained new Commercial Driver’s License (CDL) permit holders on pre-tripping a bus and how to safely operate them

Truck Operator

Tidewater Fiber Company
10.2015 - 10.2016
  • Provided professional customer service to the customers on assigned routes by emptying recycling receptacles
  • Responsible for recycling disposal
  • Operated a side and rear loader
  • Operated recycling truck in a safe manner

Bus Operator

Hampton Roads Transit
10.2014 - 10.2015
  • Responsible for transporting passengers throughout Hampton, Newport News, and broader Tidewater areas
  • Received excellent reviews regarding customer service from passengers and colleagues
  • Ensured safety first and that all customers received an error-free experience

Store Manager

Med Emporium
11.2012 - 10.2014
  • Responsible for the overall operation of the store
  • Championed a team of six full and part-time employees, inspiring them to exceed their potential in their schedules
  • Ensured the increase of sales revenue, growth, and efficient workforce through structured evaluation and ongoing feedback
  • Responded to customer complaints and comments for excellent service standards
  • Used informational systems to manage sales results, data analysis, forecasting, and monthly inventory planning

Caseworker

Eastern Virginia AIDS Network
09.2010 - 01.2012
  • Responsible for bridging the gap between patients and the necessary medical or social resources, significantly impacting their lives
  • It required compassion, organization, and clinical knowledge to ensure patients receive coordinated, efficient, and empathetic care
  • Educated clients about their medications and their consequences
  • Accompanied the client on their doctor's appointments and medical treatments
  • Acted as an advocate when needed

Health Promoter

Access AIDS Care
07.2007 - 09.2010
  • Provided emotional support for people living with HIV/AIDS
  • Helped clients organize medication and schedule medical appointments
  • Ensured clients were adhering to their treatment plan
  • Proactively developed and implemented quarterly service plans, ensuring a structured and practical approach to health promotion
  • Planned educational outreach for health and HIV awareness in various communities
  • Efficiently entered data into the federal CAREWARE database, ensuring accurate and timely tracking of enrollment and monitoring of timelines to meet federal guidelines
  • Expertly determined clients' eligibility for case management and associated services, and successfully connected them with vital outside resources, providing a sense of reassurance and support

Education

High School -

Surry County High School
01.1985

Skills

  • Safety Management
  • Operations Management
  • Emergency Preparedness
  • Labor Relations
  • Accessibility Standards
  • Public Transportation Expertise
  • Route Planning
  • Fleet Management
  • Logistics Management
  • Customer Service
  • Problem-Solving
  • Time Management

Timeline

Transit Supervisor

Williamsburg Transit Authority
09.2023 - Current

Bus Operation Supervisor

Colonial Williamsburg Foundation Bus Operation
02.2021 - 09.2023

Bus Support Worker

Colonial Williamsburg Foundation Bus Operation
10.2016 - 02.2021

Truck Operator

Tidewater Fiber Company
10.2015 - 10.2016

Bus Operator

Hampton Roads Transit
10.2014 - 10.2015

Store Manager

Med Emporium
11.2012 - 10.2014

Caseworker

Eastern Virginia AIDS Network
09.2010 - 01.2012

Health Promoter

Access AIDS Care
07.2007 - 09.2010

High School -

Surry County High School

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Leonard Price