Leonard Wright
Fairmont,WV
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
13
13
years of professional experience
Work History
Nutrition Care Assistant
WVU Medicine
09.2024 - Current
- Provided exceptional customer service while delivering meals to patients'' rooms, fostering a positive dining experience.
- Cleaned and organized kitchen, and checked for expiration date.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer credit card payments.
Cashier
Walmart
04.2017 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Teletech
03.2016 - 04.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Open / Close Technician
HQ Aero
02.2015 - 02.2016
- Removed panels and equipment to allow inspectors access to inner workings of aircraft for inspection.
- Re-installed panels after inspection has been completed.
- Insured all gaps between panels were properly sealed after re-installation.
Customer Service Representative
FirstEnergy
02.2012 - 08.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certificate in Aircraft Structures - Aircraft Maintenance
Robert C Byrd National Aerospace Center
06-2015
Associate of Applied Science -
International Academy of Design And Technology
Fairmont, WV08-1997
Skills
- ID Verification
- POS Systems
- Cash Handling
- Cash Register Operation
- Customer Assistance
- Time management
- Food handler certification
- Meal distribution
- Safe food handling
- Payment processing
References
References available upon request.
Timeline
Nutrition Care Assistant
WVU Medicine
09.2024 - Current
Cashier
Walmart
04.2017 - 04.2024
Customer Service Representative
Teletech
03.2016 - 04.2017
Open / Close Technician
HQ Aero
02.2015 - 02.2016
Customer Service Representative
FirstEnergy
02.2012 - 08.2014
Associate of Applied Science -
International Academy of Design And Technology
Certificate in Aircraft Structures - Aircraft Maintenance
Robert C Byrd National Aerospace Center
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