Leonarda Munson
Casino Host
LAS VEGAS,Nevada
Summary
Motivated Casino Host with over 15 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property events, transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Casino Host
California Casino/Hotel
Las Vegas , NV
05.2002 - 05.2022
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
Education
Bachelor of Science - Economics
Philippine College of Commerce
Manila, Phillipines 06.1974 - 06.1978
Skills
MS Word MS Excel
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Casino Host
California Casino/Hotel
05.2002 - 05.2022
Bachelor of Science - Economics
Philippine College of Commerce
06.1974 - 06.1978
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