Leonarda Orozco
Summary
Experienced professional specializing in patient support and bilingual services. Adept at facilitating effective communication between healthcare providers and patients, resulting in streamlined operations and quick resolution of insurance issues. Specialized in assisting individuals to navigate medical systems, overcome social barriers and manage health conditions by providing culturally competent care and emotional support
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Receptionist
Chandler Health PC
Ontario, Oregon
02.2026 - 06.2026
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Maintained accurate electronic health records in compliance with privacy regulations.
- Coordinated effective communication between medical staff and patients to ensure clarity.
- Assisted patients with insurance verification and billing inquiries for timely resolutions.
- Processed incoming calls, addressing patient questions while maintaining professionalism.
- Served as liaison among clinicians, patients, families, and external agencies for comprehensive care.
- Educated healthcare professionals on proper pre-authorization request submissions.
- Facilitated communication for Spanish-speaking patients, translating documents and providing interpretation services.
Clinical Receptionist
Stark Medical Group
Ontario, Oregon
08.2019 - 02.2026
- Streamlined patient scheduling and appointment confirmations to enhance efficiency.
- Processed patient check-ins and check-outs promptly for improved service.
- Maintained accurate electronic health records for all patients.
- Coordinated communication between medical staff and patients for effective information exchange.
- Assisted patients with insurance verification and billing inquiries to resolve issues swiftly.
- Handled incoming calls professionally, addressing patient questions and concerns.
- Organized medical files in compliance with privacy regulations for security assurance.
- Facilitated conversations by providing interpretation services for Spanish-speaking patients.
Customer Service Representative
Telmate
Ontario, Oregon
11.2015 - 08.2019
- Resolved customer complaints through effective communication and problem-solving techniques.
- Monitored customer feedback to enhance service delivery processes.
- Maintained detailed records of customer interactions for future reference.
- Performed administrative tasks including filing, updating databases, and generating reports.
- Informed customers about billing procedures, processed payments, and assisted with payment options.
- Identified areas for improvement in customer service processes and recommended changes.
- Scheduled online video visits efficiently to optimize customer engagement.
- Provided exceptional service to ensure customer satisfaction and retention.
Education
GED -
Treasure Valley Community College
Ontario, OR05-2016
Skills
- Patient care
- Patient support
- EHR management
- Insurance billing
- Scheduling referrals
- HIPAA knowledge
- Medical terminology
- Office administration
- Office procedures
- Workflow optimization
- Team collaboration
- Bilingual assistance
Certification
- Traditional Health Care Worker - Certified since 2021
- Qualified Medical Interpreter - Certified since 2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clinical Receptionist
Chandler Health PC
02.2026 - 06.2026
Clinical Receptionist
Stark Medical Group
08.2019 - 02.2026
Customer Service Representative
Telmate
11.2015 - 08.2019
GED -
Treasure Valley Community College