Leonardo Acevedo
San Jose ,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Shift Lead
Sunstates Security
04.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted drills to keep security staff on alert and proficient with established plans.
Mobile Patrol Security Officer
SIS
07.2021 - 04.2022
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Responded quickly to emergency situations to assess and deflect issues.
Security Supervisor
Securitas Security Services
03.2021 - 06.2021
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Oversaw team of up to 10security officers and managed administrative duties, including scheduling and performance evaluations.
- Conducted post checks to guarantee officers were on Securitas standards and made sure officers were up to date to any Sop,ERP,Bolo and thermal/camera changes.
- Recorded incident reports with detailed accounts of occurrences.
Security Officer
Securitas
12.2017 - 03.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Cashier
Target
07.2016 - 12.2017
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA05.2017
Silicon Valley Career Technical Education
San Jose, CA06.2017
Skills
- First Aid and CPR
- Training and mentoring
- Dependable/reliable
- Multitasking skills
Timeline
Shift Lead
Sunstates Security
04.2022 - Current
Mobile Patrol Security Officer
SIS
07.2021 - 04.2022
Security Supervisor
Securitas Security Services
03.2021 - 06.2021
Security Officer
Securitas
12.2017 - 03.2021
Customer Service Cashier
Target
07.2016 - 12.2017
High School Diploma -
Santa Teresa High School
Silicon Valley Career Technical Education
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