Leonardo Basiilio
Rancho Santa Margarita
Summary
Adaptable Guest Service Associate with a versatile background in customer support. Known for strong problem-solving and decision-making skills, contributing to effective team dynamics. Prepared to enhance service delivery and elevate customer experiences.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Target
08.2024 - 06.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to maintain product availability and presentation.
- Educated customers on promotions, enhancing overall shopping experience.
- Supported training of new staff in customer service protocols and procedures.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Education
High School Diploma -
Tesoro High School
Las Flores, CA06-2025
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Innovative
- Problem-solving skills
- Problem resolution
- Adaptability
- Teamwork and collaboration
Timeline
Guest Service Associate
Target
08.2024 - 06.2026
High School Diploma -
Tesoro High School