Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonardo Blanco

Summary

Proven track record in enhancing customer loyalty and streamlining shipping processes at Fiserv, demonstrating exceptional problem-solving and critical thinking skills. Adept at data entry and Microsoft Excel, consistently met tight deadlines, ensuring efficiency and safety in operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Fiserv
02.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.

Production Associate

Fiserv
07.2021 - 01.2024
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Prepared materials for assembly work to keep workflows running smoothly.

Truck Loader

Academy Sports Outdoors
09.2020 - 07.2021
  • Loaded and strapped shipments into place on trucks.
  • Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
  • Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
  • Reviewed shipping orders for accurate fulfillment.
  • Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.

Education

High School Diploma -

East Career Technical Academy
Las Vegas, NV
06.2018

Skills

    Customer Service

    Problem-solving abilities

    Critical Thinking

    Data Entry

    Customer Relations

    Shipping and receiving

    Bilingual in English and Spanish

    Microsoft Excel

Timeline

Customer Service Representative

Fiserv
02.2024 - 07.2024

Production Associate

Fiserv
07.2021 - 01.2024

Truck Loader

Academy Sports Outdoors
09.2020 - 07.2021

High School Diploma -

East Career Technical Academy

Similar Profiles

CREATE PROFILE
Leonardo Blanco