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Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Oriented professional with extensive experience in customer service and account management. Recognized for exceptional adaptability, reliability, and a strong ability to resolve inquiries efficiently. Committed to fostering positive client relationships and enhancing team performance through mentorship.

I have gained a wealth of knowledge in the Financial Services Industry since 2009. I have been exposed to various operational roles ranging from Administrative consultant, CSC environment, Specialist technical consultant, a 3-year stint as a Broker consultant and a Fund accountant across the Retirement and Life products. Currently in the Key Account team servicing our top supporting IFA's and assistants.
I have accomplished a proven track record in enhancing client satisfaction and fostering strong relationships, as demonstrated at Allan Gray. Skilled in problem-solving and MS Office, I excel in analyzing client needs and delivering strategic solutions. Achieved significant project milestones through effective client engagement and analytical thinking, ensuring compliance and maximizing business opportunities.
I possess exceptional interpersonal, problem-solving and analytical skills to be able to inspire and influence the team to execute and achieve our common vision and continue to provide exceptional client services for our clients.
I thrive under pressure and ensure deadlines are met. I am a spontaneous determined individual of which during setbacks or failures will stand up and drive harder. Failure has humbled me to understand that great success is not only written on fertile soil but will require failing crops to creep in.
I do believe that my experience and grounded nature will add great value in achieving team success.

Results-driven professional with significant expertise in managing strategic client relationships and delivering high-impact solutions. Known for collaboration and adaptability, consistently meeting and exceeding client expectations. Proven skills in client communication and strategic planning, ensuring seamless account management.

Leonardo Cardoso

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Commercial Analyst

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Commercial Analyst

Tech School - Business Administration

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