Open To Work
Leonardo Cusumano
Sunrise,FL
Summary
Dynamic Account Manager with proven success at the Florida Panthers Hockey Club, driving over $4M in portfolio growth and achieving a 90% retention rate. Expert in relationship management and analytical problem-solving, leveraging Salesforce and project management skills to deliver tailored solutions and enhance client engagement.
Overview
5
5
years of professional experience
Work History
Account Manager, Membership Services
Florida Panthers Hockey Club
Sunrise, FL
10.2022 - Current
- Manage and oversee a portfolio of 450+ unique Territory Member accounts valued at over $4M, ensuring consistent engagement, proactive support, and tailored solutions to meet diverse client needs while driving overall portfolio growth.
- Maintained ≥90% annual retention rate through advanced analytical skills and proactive problem-solving to address client challenges and optimize account performance.
- Functioned as primary advisor for all accounts, utilizing in-person meetings, audio/video consultations, and strategic electronic communications to cultivate relationships and deliver actionable insights.
Inside Sales Representative
Atlanta Falcons Football Team
Atlanta, GA
02.2022 - 10.2022
- Executed strategic ticketing and premium inventory initiatives, including stadium tours, presentations, and upsell efforts; Generated ~$100k in New Business revenue while delivering high-quality customer experiences.
- Cultivated relationships with season ticket holders and prospects, enhancing client engagement and partnership satisfaction through personalized outreach and in-person meetings.
- Partnered with cross-functional teams in a fast-paced environment to support operational goals and event execution through effective communication and problem-solving.
Partnerships, Activation & Fulfillment Intern
Orange Bowl Committee
Miami, FL
06.2021 - 01.2022
- Executed and managed sponsor deliverables for 15+ large-scale sporting and community events, ensuring accurate brand representation through in-game assets, signage, digital placements, hospitality elements, promotional activations, and experiential touchpoints, positively impacting brand visibility.
- Supported execution of sponsorship for premier events, including Capital One Orange Bowl, AutoNation Orange Bowl Basketball Classic, and Orange Bowl Florida High School Football Showcase, boosting partner visibility and community engagement.
- Collaborated cross-functionally with partnership, operations, marketing, and community relations teams to coordinate activation logistics and track deliverables, supporting development and execution of annual sponsor plans and budgets, enhancing operational efficiency.
Education
B.A. - Literature, Culture, and Media, Communications & Humanities
Florida State University
Tallahassee, FL04-2021
Skills
- Account management and client relations
- Event activation and planning
- Detail orientation
- Active listening
- Analytical and critical thinking
- Creative problem-solving
- Relationship management
- Microsoft Office proficiency
- Salesforce expertise
- Project management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$40000/yr - $200000/yrTimeline
Account Manager, Membership Services
Florida Panthers Hockey Club
10.2022 - Current
Inside Sales Representative
Atlanta Falcons Football Team
02.2022 - 10.2022
Partnerships, Activation & Fulfillment Intern
Orange Bowl Committee
06.2021 - 01.2022
B.A. - Literature, Culture, and Media, Communications & Humanities
Florida State University