Leonardo Gordon
Yonkers
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
E-commerce & Operations Coordinator
Groonos Inmate Care Package
09.2021 - Current
- Effectively balance 30+ customer calls daily with hourly email responses (10+ per hour) , maintaining quality service under fast-paced conditions.
- Installed, configured, and maintained software and hardware for office operations, including printers, workstations, and shipping tools.
- Serve as Head of Customer Satisfaction , leading efforts to improve service quality, resolve escalated issues, and ensure a positive client experience across all channels.
- Supervise a small team of two , overseeing daily packaging operations and task delegation.
Floral Associate/E-Commerce Personal Shopper
Wholefoods
02.2019 - 06.2021
- Fulfilled 5–7 online grocery orders per hour with 80+ UPH, demonstrating speed and accuracy
- Delivered excellent customer service while assisting with custom floral arrangement.
System Administrator Intern
Citigroup Inc
01.2018 - 01.2019
- Assisted with server and workstation setup , software installations, and user account management
- Resolved 5–7 support tickets daily , assisting users with technical issues related to hardware, software, and network access
- Shadowed senior system administrators and contributed to day-to-day operations
- Took detailed notes on unfamiliar systems and tools to support independent learning and improve long-term performance
Education
Associate of Science - Cyber Security
Jamestown Community College
Jamestown, NY01-2027
Certificate of Technical Studies - Information Technology
NPower – IT Trade School
Manhattan, NY01-2023
High School Diploma -
Gorton High School
Yonkers, NY01-2016
Skills
- Installation of hardware and software
- Fundamental network diagnostics
- Shopify platform
- Windows OS Setup & Maintenance
- IT support ticketing systems
- Printer Configuration & Troubleshooting
- Fast Learner & Self-Motivated
- Multitasking in High-Paced Environment
- Customer service
- Technical support
- Cybersecurity fundamentals
Timeline
E-commerce & Operations Coordinator
Groonos Inmate Care Package
09.2021 - Current
Floral Associate/E-Commerce Personal Shopper
Wholefoods
02.2019 - 06.2021
System Administrator Intern
Citigroup Inc
01.2018 - 01.2019
Associate of Science - Cyber Security
Jamestown Community College
Certificate of Technical Studies - Information Technology
NPower – IT Trade School
High School Diploma -
Gorton High School
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