Leonardo Guerra
Reno
Summary
Dynamic manager with a proven track record at A2z Services, excelling in team leadership and customer service. Skilled in strategic planning and conflict resolution, I enhanced employee engagement and satisfaction while consistently meeting tight deadlines. Committed to fostering a productive environment and implementing effective policies for success.
Overview
25
25
years of professional experience
Work History
Manager
A2z Services
09.2018 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
OTR Truck Driver
Aloe Trucking
06.2017 - 02.2018
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
Garage Door Technitian
Southwest Florida Garage Doors
03.2016 - 06.2017
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
OTR Truck Driver
Lex Logistics
07.2013 - 03.2016
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
Roustabout
All in Drill
04.2010 - 07.2013
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.
- Assisted roughnecks with tasks and supplied with equipment.
OTR Truck Driver
Delzar Transportation
11.2008 - 04.2010
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
Ready Mix Truck Driver
Nevada Mobile Mix
01.2003 - 11.2008
- Safeguarded the company''s reputation by strictly adhering to industry best practices and ethical standards during each delivery.
- Streamlined operations through effective communication with batch plant operators regarding adjustments in mix design or load quantities as needed per project requirements.
- Reduced equipment downtime with regular preventive maintenance and timely repairs for the ready mix truck.
- Contributed to a positive company image through professional appearance, courteous demeanor, and exceptional service during customer interactions.
Banquet Setup Porter
Mandalay Bay Resort & Casino Las Vegas
03.2002 - 01.2003
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
Banquet Setup Supervisor
Aladdin Resort and Casino
06.2000 - 01.2003
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Maximized space utilization by designing creative room layouts tailored to each specific event''s needs.
- Assisted with inventory management, ensuring adequate supplies were available for all scheduled events.
- Collaborated with event coordinators to ensure smooth execution of events and guest satisfaction.
- Demonstrated strong leadership skills by effectively managing a diverse team of setup staff, ensuring all members were motivated and working efficiently.
- Utilized problem-solving skills when faced with unexpected challenges during setups, resulting in minimal delays or disruptions.
- Preserved high standards of cleanliness across all areas utilized during banquets, promoting a positive image of the venue at all times.
- Reduced setup errors by implementing a thorough quality control process before each event.
- Consistently met tight deadlines for room setups, contributing to an excellent reputation for punctuality and reliability in hosting events.
Education
High School Diploma -
Addison High School
Fort Myers, FL06.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Policy implementation
Languages
Spanish
Native or Bilingual
Timeline
Manager
A2z Services
09.2018 - 03.2025
OTR Truck Driver
Aloe Trucking
06.2017 - 02.2018
Garage Door Technitian
Southwest Florida Garage Doors
03.2016 - 06.2017
OTR Truck Driver
Lex Logistics
07.2013 - 03.2016
Roustabout
All in Drill
04.2010 - 07.2013
OTR Truck Driver
Delzar Transportation
11.2008 - 04.2010
Ready Mix Truck Driver
Nevada Mobile Mix
01.2003 - 11.2008
Banquet Setup Porter
Mandalay Bay Resort & Casino Las Vegas
03.2002 - 01.2003
Banquet Setup Supervisor
Aladdin Resort and Casino
06.2000 - 01.2003
High School Diploma -
Addison High School
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