Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonardo Gutierrez

Miami,Fl

Summary

Enthusiastic, self-motivated worker, seeking a leadership position in which I can utilize my communication, interpersonal and administration skills to contribute to a company’s success.

Overview

15
15
years of professional experience

Work History

Customer Service

Ricoma
04.2020 - Current
  • Generate sales orders for clients and dealers using various programs like NetSuite and Salesforce
  • Responsible for fulfilling customers expectations by providing the best customers service and adhering to their individual needs
  • Address various customer complaints and advise the best possible solution
  • Create and maintain relationships with current and new clients to leverage sales opportunities
  • Go to Parts channel using Microsoft Teams to pull orders from techs
  • Check Zendesk and make sure I respond to customer tickets in a timely manner to insure the best customer service
  • Pull parts from parts room after generating sales order and place in the logistics department for shipping.

Lot Receiving Inspector

Regional One
07.2018 - 03.2020
  • Regional One - Responsible for receiving and inspecting units as they arrive from teardowns and parts packages
  • Verify Part and Serial numbers on units and match attached documentation
  • Ensure all material received are identified, handled, packed, and stored according to Regional One standards
  • Inspect the condition, quantity, and preservation of the units, take pictures and input information into Quantum.

Painter

Pending Name (paint)
04.2013 - 05.2018
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Covered floors before prepping, priming, and painting on walls and ceilings to protect them from chemicals and paint. Applied tape and plastic films around window to protect from paint.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Chose correct brushes and materials for job.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
  • Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers, and spray guns.
  • Use putty knives and caulking guns to fill cracks, holes and joints with plaster, putty, and caulk.
  • Calculated cost and quantities of required materials based on surface measurements for work orders.
  • Repainted entire apartments after residents moved out.
  • Used power and hand tools safely and effectively.
  • Documented progress and provided estimated completion times for clients.
  • Completed high-volume weekly painting jobs with consistently positive customer feedback.

HVAC Technician

HVAC (name Pending)
02.2008 - 02.2013
  • Worked on both residential and commercial units for maintenance, repairs, and new installations such as condenser fans, AC handlers, compressors.
  • Inspected and tested refrigeration systems, safety devices and controls using multimeter to determine proper functionality.
  • Performed tasks involving sealing, insulating, dismantling and modifying ducts.
  • Satisfied customer needs on every call with knowledgeable service and quick response.
  • Maintained safety standards by using appropriate protective gear and adhering to best practice.
  • Cleaned evaporator coils, power washed condenser coils, changed filters assembled to commercial and residential units.
  • Ensure that work sites and conditions are safe.
  • Installed, connected, and adjusted thermostats.
  • Worked overtime, holidays and weekends to accommodate company needs.

Education

Certificate - Public Adjuster 6-20 All Lines

OLT Institute
Miami, Fl

Certificate - Avionics Technology

George T. Baker Technical College
Miami, Fl

Certificate - HVAC

Robert Morgan Educational Center
Miami, FL
12.2019

High School Diploma -

World Hope Academy
Miami, FL
10.2006

Skills

  • Customer Service
  • Electrostatic Discharge (ESD)
  • Bureau of Dangerous Goods
  • Forklift
  • Commercial Drivers License (CDL A) permit
  • Microsoft Office
  • Quantum Aviation
  • Zendesk
  • Netsuite
  • Microsoft Teams
  • OSHA training
  • General Labor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service

Ricoma
04.2020 - Current

Lot Receiving Inspector

Regional One
07.2018 - 03.2020

Painter

Pending Name (paint)
04.2013 - 05.2018

HVAC Technician

HVAC (name Pending)
02.2008 - 02.2013

Certificate - Public Adjuster 6-20 All Lines

OLT Institute

Certificate - Avionics Technology

George T. Baker Technical College

Certificate - HVAC

Robert Morgan Educational Center

High School Diploma -

World Hope Academy

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Leonardo Gutierrez