Leonardo Leiva
Unwired
Hialeah,Florida
6
years of professional experience
Motivated and detail-oriented professional with experience in hospitality, customer service, retail, and administrative support. Strong communication and problem-solving skills with a background in client relations, front desk operations, and team collaboration. Currently pursuing a Bachelor's degree in Communication at Florida International University.
Work History
Sales Representative
5 Months- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify potential leads and business opportunities.
- Collaborated with cross-functional teams to enhance product knowledge and improve customer service.
- Delivered engaging presentations highlighting product features and benefits to customers.
Front Desk Agent
1 Year- Greet and assist guests with check-in, check-out, and reservations.
- Handle inquiries, provide information about hotel amenities, and resolve guest concerns.
- Process payments and maintain accurate records.
Retail Associate
1 Year- Assisted customers in selecting automotive parts and products, providing knowledgeable recommendations.
- Operated cash register, processed transactions, and handled returns accurately.
- Maintained clean, organized, and well-stocked sales floor to enhance customer experience.
- Supported team in meeting sales goals and delivering excellent service.
Assistant
2 Years 8 Months- Supported daily office operations, including scheduling and document management.
- Assisted with client communications and project coordination.
- Maintained organized records and improved workflow efficiency.
Server
1 Year 5 Months- Provided friendly and efficient service to guests in a high-volume restaurant.
- Handled cash and credit transactions accurately.
- Ensured cleanliness and customer satisfaction.
Education
Bachelor's - Communication
In Progress
Skills
Customer Service & Hospitality
Retail Sales & Support
Front Desk & Administrative Support
Communication & Interpersonal Skills
Problem-Solving & Conflict Resolution
Time Management & Organization
Bilingual: [Add if applicable
e.g.
English & Spanish]
Timeline
Sales Representative
Unwired
03.2026 - CurrentRead More
Front Desk Agent
Best Western Plus Kendall Hotel and Suites
03.2025 - 03.2026Read More
Retail Associate
Advance Auto Parts
10.2024 - 10.2025Read More
Assistant
P.S. Systems
01.2022 - 09.2024Read More
Server
Taco Beach Shack
03.2020 - 08.2021Read More
Florida International University
Bachelor's from Communication
Read More