ISAAC TURNER
Duluth
Summary
Results-driven Sales Support Professional specializing in industrial distribution and customer service. Enhance contractor relationships through efficient product sourcing and order management. Experience as Horizontal Construction Engineer in U.S. Army Reserve, operating heavy equipment and executing infrastructure projects. Strong communicator and collaborator committed to continuous learning and professional growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sales Representative
Ferguson
Duluth, MN
01.2026 - Current
- Developed strong client relationships to identify needs and deliver tailored solutions.
- Supported customers, contractors, and team members in identifying products, processing orders, and addressing practical job-site needs.
- Executed product demonstrations to effectively showcase features and benefits to potential customers.
- Utilized CRM software to track leads and manage opportunities, ensuring accurate pipeline visibility.
- Oversaw client accounts in various industries to ensure satisfaction and retention. for paper mills, mines, and refineries in the iron range area.
- Developing HVAC, plumbing, and supply product knowledge through warehouse, counter, and inside sales training.
- Apply prior sales experience to a structured training program with a focus on long-term growth into a permanent sales role.
- Working with ANSI, API, and other Valve related safety standards to maintain and upkeep pipelines with slurries, gases, and other flowing materials.
Sales Representative
Greenix
01.2024 - 08.2024
- Ranked as a top 10 first-year salesman nationwide while working commission-based door-to-door sales.
- Exceeded sales quotas through resilience, persuasive communication, and client relationship building.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer inquiries, resolving issues promptly to enhance satisfaction and retention rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with team members to strategize on sales techniques and improve overall performance.
- Participated in training sessions to refine product knowledge and stay updated on industry advancements.
Server
Outback Steakhouse
Duluth, MN
03.2026 - Current
- Served guests in fast-paced restaurant environment, ensuring accurate orders and timely service to enhance customer satisfaction.
- Communicate clearly with guests, kitchen staff, and coworkers to keep service moving during high-volume shifts.
- Strengthened customer service and upselling skills while effectively multitasking and resolving conflicts during high-volume shifts.
Horizontal Construction Engineer
U.S. Army Reserve
01.2025 - Current
- Executed heavy equipment operations for construction and maintenance of horizontal infrastructure, enhancing overall project delivery.
- Interpreted blueprints, conducted equipment checks, and performed precision earthwork in demanding environments to ensure project specifications were met.
- Operated and maintained bulldozers, excavators, loaders, and graders to support road and airfield construction.
- Supported site preparation efforts to maintain compliance with established safety and engineering protocols.
Front of House Team Leader
Rafferty's
Crosby, MN
05.2019 - 05.2021
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated team schedules to enhance workflow efficiency and coverage during peak hours.
- Implemented inventory management systems to optimize supply levels and reduce waste.
Server Shift Leader
Ruby's Dining Room
Deerwood, MN
05.2021 - 08.2021
- Coordinated shifts and delegated tasks among team members to optimize workflow during peak hours.
- Trained and mentored new server staff, enhancing team efficiency and customer satisfaction.
- Supervised daily restaurant operations, ensuring high service standards and timely order fulfillment.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering repeat business.
Education
No Degree - Business Management
University of Minnesota Duluth
Duluth, MN03-2025
No Degree - Computer Information Systems
Franciscan University of Steubenville
Steubenville, OH05-2024
Skills
- Sales expertise
- Lead generation
- Strategic prospecting
- Sales presentations
- Product Knowledge
- Client management
- Sales & Client Relations
- Problem-Solving
- Strong negotiation skills
- Adaptability to change
- Customer Service & Hospitality
- Interpersonal communication skills
Accomplishments
- Ranked #7 in Minneapolis for 3 months.
- Sold $79,000 of contracts independently within 1-1/2 months.
- Honor graduate of Army Basic and AIT.
Certification
- ServSafe
- Driver's License
MILITARY
- U.S. Army Reserve - Private First Class
- Graduated Top of Class in Individual Training. Demonstrated discipline, teamwork, and field engineering expertise.
Languages
English
Native or Bilingual
Timeline
Server
Outback Steakhouse
03.2026 - Current
Sales Representative
Ferguson
01.2026 - Current
Horizontal Construction Engineer
U.S. Army Reserve
01.2025 - Current
Sales Representative
Greenix
01.2024 - 08.2024
Server Shift Leader
Ruby's Dining Room
05.2021 - 08.2021
Front of House Team Leader
Rafferty's
05.2019 - 05.2021
No Degree - Business Management
University of Minnesota Duluth
No Degree - Computer Information Systems
Franciscan University of Steubenville