Leonardo Marquez
Bronx,NY
Summary
I offer eight years of experience in a variety of consumer service roles. I’m looking for an opportunity to apply my skills. I am a friendly and bilingual team player that will ensure customers are satisfied. I can learn detailed product knowledge to increase sales and customer engagement. My experience in developing strong relationships with customers, creativity, and determination will contribute to the expansion and growth of your company.
Overview
9
9
years of professional experience
Work History
Server/ Bartender
Boqueriarestaurant
03.2022 - Current
- Have full acknowledge of the menu and use my skills as bilingual, perhaps the menu is in Spanish
- Learn about Spanish wine and with it create the experience of a tapas high end and delivery to the guest
- Up sale from cocktail and transition to wine to create a full Spanish experience
- Made a list of the things to restock the bar to have a successful shift
- Serve the cocktails and sangrias for the tables
- Made all type of coffees
- make the cocktails and take of the guest who's sitting in the bar
- Mastered bilingual menu presentation enhancing guest experience through Spanish time and tapas pairing
- Crafted and served signature cocktails and sangrias, creating experiences for bar and table
- Showing bilingual skills for menu explanation and wine selection
- Maintained bar stock meticulously, ensuring seamless shift operations and guest satisfaction
Jajaja Planta Mexicana
Jajaja
01.2021 - 02.2022
- Give the step of service when the guest first arrived to the table
- Greet the goriness and asks for any allergies or restrictions in their food
- Take their orders and guided them thru the best experience and discover the great plant base food
- Delivered drinks order and celebrate any birthday or special occasion
- Create a experience for the guest for come back.
Sales Associate
Zara
04.2021 - 08.2021
- Greet customers in a professional manner and assist them
- Check in-store stock and other stores' inventory to find items for customers
- Maintain the cleanliness of the sales floor, restock, and maintain the appearance of the store
- Sustain awareness of fashion trends in order to assist customers with questions and decisions.
Server/Water/Barista
The Butcher’s Daughter
01.2017 - 03.2020
- Greet each customer in a friendly manner
- Accurately recorded orders and served food and beverages
- Answered questions about menu selections and made recommendations when requested
- Was mindful of customer’s allergies and dietary preferences
- Managed restocking items and cleaning
- Anticipated guests’ service needs so they had an optimal restaurant experience.
Food Runner/Busser
L’Express
01.2015 - 01.2017
- Taking orders from guests and offering advice on the menu
- Delivering the food to guests from the kitchen in a cautious manner
- Ensure the food is delivered fresh and at a desirable temperature
- Removing dishes and glasses from the table, and taking them to the kitchen for cleaning.
Education
High School Diploma -
Inez Jose Felix de Restrepo
12.2014
Skills
- Excellent customer service skills
- Bilingual in English and Spanish
- Ability to make recommendations on food, drinks, and clothing
- Willing to work weekends and holidays
- Fast learner and takes initiative
- Good reasoning abilities
- Friendly personality
- Awareness of health and safety rules
- Conflict resolution skills
- Outgoing personality
Timeline
Server/ Bartender
Boqueriarestaurant
03.2022 - Current
Sales Associate
Zara
04.2021 - 08.2021
Jajaja Planta Mexicana
Jajaja
01.2021 - 02.2022
Server/Water/Barista
The Butcher’s Daughter
01.2017 - 03.2020
Food Runner/Busser
L’Express
01.2015 - 01.2017
High School Diploma -
Inez Jose Felix de Restrepo