Sara Pencek
Fort Riley North
Summary
Highly motivated, friendly customer service professional committed to providing guests with genuine hospitality and delivering exceptional services in any possition available. Excellent multitasker and time management specialist, comfortable juggling competing priorities without losing quality of products or service.
Overview
11
11
years of professional experience
Work History
Bartender/Server/Shift Leader
240 South Restaurant & Bar
West Seneca
08.2021 - 09.2024
- Last NY State Liquor Certification completed 3/24
- Independently responsible every shift for food and beverage service to all bar guests, up to 10 tables, taking/packing/cashing togo orders, signing for deliveries, all food running, phone calls, bussing all dishes, garnish prep, restocking product simultaneously.
- Operated NY Lotto/Quick Draw ect. within legal guidelines, entered customers' bets, accepted payments, paid out winnings & meticulously kept track of lotto cash drawer- separate from personal bar drawer.
- Maintained product stock, changed kegs for myself and fellow employees. Used dolly regularly to stock/remove inventory.
- Cleaned glassware, utensils and rags with proper sanitizing solution and adhered to safe handling practices.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server
Texas Roadhouse
Cheektowaga
02.2020 - 07.2022
- Adapted to available positions, duties and regulations throughout COVID restrictions and shutdowns.
- Lead server for both opening and closing shifts. Regularly trained new hires and helped where needed including dishwashing, silverware rolling, portioning prep, constant food running,
- Responsible for "shop-ready" service.
- Volunteered for weekly togo shifts which included all online ordering, updating customers via text, packing and rechecking orders for accuracy, running food outside to vehicles and taking guests' payments.
Shift Leader/Bartender/Waitress
Ruby Tuesday
Cheektowaga
03.2014 - 09.2020
- Regularly trained new hires.
- Designated server sections and side work for myself and coworkers.
- Made alcoholic and non-alcoholic drinks to specific recipes while adhering to company standards and guests' requests.
- Made recommendations to increase sales and inform guests on promotions while regularly competing in company/location specific challenges for highest sales, most add-ons and specific food and drink items designated by management.
- Filled any possition needed including dishwasher, greeter and expo of food window- communicating between cooks and servers,
Education
Associate of Science -
SUNY Jamestown Community College
Jamestown, NY05-2007
Skills
- NY State Liquor Certified
- Excellent customer service skills
- Meticulous money handling
- Consistent standard of ethics & service Takes direction well
- Excellent physical condition, positive attitude & highly motivated
- Thrives in fast paced, physically demanding work environment
- Willing to offer support to fellow employees & establishment wherever needed
- Extensively trained on various POS computer programs
Timeline
Bartender/Server/Shift Leader
240 South Restaurant & Bar
08.2021 - 09.2024
Server
Texas Roadhouse
02.2020 - 07.2022
Shift Leader/Bartender/Waitress
Ruby Tuesday
03.2014 - 09.2020
Associate of Science -
SUNY Jamestown Community College