Leonardo Martinez
Champaign,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Soldier Field Stadium
11.2019 - 01.2021
- Provided exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.
Customer Care Representative
AMC Theatres
03.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Maintenance Apprentice
The Store Cafe
01.2014 - 12.2019
- Enhanced equipment reliability by conducting regular preventive maintenance and routine inspections.
- Supported inventory management through accurate tracking of tools, parts, and supplies.
- Replaced worn or damaged parts to restore equipment functionality.
Education
Associate of Science - Human Biology
University of Illinois At Chicago
Chicago, ILBachelor of Science - Integrative Biology
University of Illinois At Urbana-Champaign
Champaign, IL03.2025
Skills
- Bilingual
- Fast Learner
- On-time
- Scheduling
- Complaint Resolution
- Data Collection
- Data Entry
Timeline
Customer Service Representative
Soldier Field Stadium
11.2019 - 01.2021
Customer Care Representative
AMC Theatres
03.2019 - 03.2020
Maintenance Apprentice
The Store Cafe
01.2014 - 12.2019
Associate of Science - Human Biology
University of Illinois At Chicago
Bachelor of Science - Integrative Biology
University of Illinois At Urbana-Champaign
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