Leonardo Ontiveros
Gainesville,GA
Summary
Dynamic bilingual professional with a proven track record at Rocklyn Homes, excelling in conflict resolution and team leadership. Demonstrated expertise in enhancing quality control and streamlining warranty management processes, showcasing rapid adaptability and a self-directed work ethic. Core competencies include interpersonal communication and meticulous management, driving customer satisfaction and operational excellence. Seeking to leverage these skills to contribute to organizational success in a challenging new role.
Overview
19
19
years of professional experience
Work History
Field Warranty Manager
Rocklyn Homes
Duluth, GA
2018.11 - Current
- Conducted walk-through inspections and other scheduled inspections with homeowners.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warrantee policy.
- Resolved disputes between customers, suppliers, sales representatives, and other stakeholders related to warranties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date records of employee attendance and vacation requests.
Line Assembler
Kubota
2018.01 - 2018.11
- Ensure daily inspections are completed for forklifts, overhead cranes, and all other equipment before use in assembly.
- Check the quality of completed units, and confirm they are equipped to the customer's request, and submit the completed checklist.
- Operated and maintained equipment in a clean and safe condition.
- Utilized templates and read measurements to position parts and subassemblies.
- Inspected finished products for quality and adherence to customer specifications.
- Maintain accurate inventory records of all materials used in the manufacturing process.
Delivery Driver/Furniture Assembler
Office pros
2014.08 - 2018.01
- Assembled all components and fixtures of furniture manufactured in the warehouse.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assemble furniture according to instructions, using hand tools such as screwdrivers, hammers, wrenches, and pliers.
- Followed precise instructions for error-free assembly and maximum customer satisfaction.
Production Floater
Kubota
Gainesville, GA
2006.01 - 2014.08
- Improved manufacturing processes by studying product and manufacturing methods.
- Test, monitor, and evaluate the control systems of new mechanical equipment.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Performed daily inspections and safely operated powered industrial equipment.
- Operated forklifts and other material handling equipment safely and efficiently.
- Attended regular training sessions to increase machine operating skills.
Skills
- Team-Oriented and Self-Sufficient
- Rapid Learner
- Reliable Team Member
- Motivated Self-Directed Professional
- Team building and leadership
- Conflict resolution
- Bilingual- Spanish
- Management
Timeline
Field Warranty Manager
Rocklyn Homes
2018.11 - Current
Line Assembler
Kubota
2018.01 - 2018.11
Delivery Driver/Furniture Assembler
Office pros
2014.08 - 2018.01
Production Floater
Kubota
2006.01 - 2014.08