Leonardo Penaranda
Miami,FL
Summary
Hardworking and committed person with an Associate's degree in Business Administration from Miami Dade College. Strong base in business basics and skills from past jobs as a logistics coordinator. Ready to move into a job in the customer service field, where I can use my knowledge in caring for customers and partners, talking with others, and working in teams to help give good customer service experience.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Crate and Barrel
Doral, FL
01.2023 - Current
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Logistics Assistant
Trump National Doral
Doral, FL
05.2022 - 12.2022
- Upheld quality service standards for all tasks in a 4-diamond resort, ensuring a premium experience for guests
- Managed logistics and data log reports using Google Docs, Word, and Excel, ensuring accurate and efficient record-keeping
- Coordinated the timing of buses and cars for partner transportation groups, facilitating the seamless transport of VIP guests.
Low Voltage/IT Technician
Protection Technology
Miami, FL
11.2021 - 05.2022
- OSHA certified technician specializing in low voltage and IT systems
- Completed installations of security cameras, including cabling (CAT5 and CAT6), ensuring the effective functioning of integrated security systems
- Utilized Excel spreadsheets to maintain a detailed record of project purchases, ensuring accurate and organized documentation
- Led customer service initiatives, facilitating communication, and addressing questions related to the installed programs.
Sales Representative
South Shore Marketing
Doral, FL
10.2021 - 12.2021
- Served as Team Lead, responsible for creating daily reports for the assigned group, ensuring comprehensive documentation of daily activities
- Demonstrated proficiency in upselling techniques to meet and exceed daily demand quotas
- Managed sales reports using Google Docs and Excel spreadsheets for End-of-Day (EOD) reporting, contributing to accurate record-keeping and performance analysis.
Manager
Dunkin'
Miami, FL
08.2020 - 10.2021
- Demonstrated the ability to support the training of new crew members, contributing to the team's overall skill development
- Awarded Employee of the Month multiple times, showcasing dedication and outstanding performance
- Ensured compliance with food safety, sanitation, and cleanliness standards, maintaining a hygienic and safe work environment
- Completed weekly tasks involving food, payroll, and inventory management using Excel and Google Docs, contributing to efficient and organized operations.
Team Leader
McDonald's
Miami, FL
03.2018 - 08.2020
- Contributed to exceeding quality standards in checks, ensuring a high level of service
- Served as a front-end cashier with impeccable cash handling, maintaining a record of never recording a cash register shortage
- Provided prompt and friendly customer service, contributing to a positive dining experience for patrons
- Received multiple Employee of the Month awards, showcasing dedication and outstanding contributions to the team.
Education
Associate of Arts - Business Administration
Miami Dade College
12.2023
High School Diploma -
Felix Varela Senior High
06.2019
Skills
- Schedule Coordination
- Quality Assurance
- Privacy and confidentiality
- Warehousing Processes
- Problem-Solving
- Supply Chain Operations
- OSHA Compliance
- Items Inspection
- Quality Control Analysis
- Customer Service
- Bilingual-English/Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Logistics Coordinator
Crate and Barrel
01.2023 - Current
Logistics Assistant
Trump National Doral
05.2022 - 12.2022
Low Voltage/IT Technician
Protection Technology
11.2021 - 05.2022
Sales Representative
South Shore Marketing
10.2021 - 12.2021
Manager
Dunkin'
08.2020 - 10.2021
Team Leader
McDonald's
03.2018 - 08.2020
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Felix Varela Senior High