Leonardo Pizzo
Clarkston
Summary
Dynamic Owner/Operator at Step Up Construction LLC, adept at operations management and client relationship management. Successfully enhanced customer satisfaction through strategic planning and exceptional service, while implementing safety protocols that reduced incidents. Proven ability to streamline processes, ensuring efficient project completion and fostering a positive work environment for high employee retention.
Overview
1
1
Certification
Work History
Owner/Operator
Step up Construction Llc
Metro Detroit Michigan
2000 - 2026
- Managed project timelines and budgets to ensure successful completion of construction projects.
- Oversaw daily operations, coordinating tasks among subcontractors and suppliers for efficiency.
- Developed and implemented safety protocols, reducing workplace incidents and enhancing team compliance.
- Trained new employees on construction techniques, tools usage, and company procedures to foster skill development.
- Conducted regular site inspections to monitor progress and quality standards throughout project lifecycle.
- Established relationships with clients to facilitate communication and address project concerns promptly.
- Led strategic planning sessions to identify growth opportunities and improve operational workflows for the business.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Education
High School Diploma -
Eisenhower High School
Shelby Township MichiganSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Human resources
- Financial planning
- Marketing expertise
- Business operations management
- Client relationship management
- Recruiting and hiring
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Delivery scheduling
Certification
Scaffolding certified Machine Operation certified and OSHA certified
Languages
Spanish and Italian
Elementary
Timeline
Owner/Operator
Step up Construction Llc
2000 - 2026
High School Diploma -
Eisenhower High School