Leonardo Rivas
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Hayat, excelling in customer service and payment processing. Proven ability to build relationships that drive repeat business, while demonstrating strong problem-solving skills and teamwork. Recognized for reducing processing errors and enhancing customer satisfaction through meticulous attention to detail and empathy.
Overview
2
2
years of professional experience
Work History
Cashier
Hayat
02.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reduced processing errors by meticulously following transaction procedures.
Server
Ambridge
02.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate Of Applied Business - International Business Management
Houston Community College
Houston, TX12.2026
Skills
- Market analysis
- Sales forecasting
- Project management
- Customer service
- Team collaboration
- Problem solving
- Customer assistance
- Patience and empathy
Languages
Spanish
Native or Bilingual
French
Full Professional
Portuguese
Limited Working
Timeline
Server
Ambridge
02.2024 - 07.2024
Cashier
Hayat
02.2023 - 01.2025
Associate Of Applied Business - International Business Management
Houston Community College