Leonardo Rodriguez
Queens,NY
Summary
Dedicated Customer Service Engineer with extensive experience in network diagnostics, and hardware troubleshooting. Proven ability to enhance service delivery efficiency through effective collaboration and problem-solving.
Overview
38
38
years of professional experience
Work History
Customer Service Engineer
Dell EMC
New York, NY
05.2005 - 11.2025
· Install and Configure Dell data storage systems and Dell Servers. Update software to latest versions or versions requested by customers for their environment.
· Performed system upgrades when required by support engineering to resolve known bugs.
· Received assignments for specific hardware or software issues to resolve.
· Collaborated with cross-functional teams to streamline support processes, enhancing service delivery efficiency.
Customer Service Representative
Danka Business Systems
New York, NY
09.1987 - 04.2005
- Install Digital Copier Printers and added to customer network.
- Service calls to resolve issues with the equipment.
- Performed routine preventive maintenance calls for best reliability of equipment
Education
Associate of Applied Science - Avionics And Airframe/Powerplant
Academy of Aeronautics
East Elmhurst, NY06-1983
Skills
- Remote support
- Network diagnostics
- Hardware troubleshooting
Timeline
Customer Service Engineer
Dell EMC
05.2005 - 11.2025
Customer Service Representative
Danka Business Systems
09.1987 - 04.2005
Associate of Applied Science - Avionics And Airframe/Powerplant
Academy of Aeronautics