Leonardo Roibal
Warehouse/Customer Service
West Babylon,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level HHA position. Ready to help the team achieve company goals.
Overview
28
28
years of professional experience
Work History
Lead Baker
Dix Hills Bagel Shop
Dix Hills, NY 11703
02.2010 - 06.2023
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with a positive approach and constructive strategies.
- Produced consistently high-quality baked goods for customers.
Store Support Associate
Macys INC.
Bay Shore, NY
05.2010 - 02.2011
- Maintained a tidy and organized store to comply with cleanliness standards.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
Store Manager
Bagel Shop
08.2008 - 09.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training, and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
Head Lead Baker
MAGIC BAGELS INC.
Valley Stream, NY
04.1995 - 09.2008
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Produced consistently high-quality baked goods for customers.
- Coordinated food deliveries to guarantee the timely arrival of supplies.
- Complied with health and safety codes to protect staff and customers.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NYSkills
- Display Case Arrangement
- Solid Problem Solver
- Material Requirements Planning
- Safety Codes
- Operational Processes
- Safe Food Handling Practices
- Opening and Closing Skills
- Food Handling Standards
- Icing Preparation
- Inventory Reporting
Languages
English
Full Professional
Timeline
Store Support Associate
Macys INC.
05.2010 - 02.2011
Lead Baker
Dix Hills Bagel Shop
02.2010 - 06.2023
Store Manager
Bagel Shop
08.2008 - 09.2009
Head Lead Baker
MAGIC BAGELS INC.
04.1995 - 09.2008
High School Diploma -
New Utrecht High School