Leonardo Roibal
Warehouse/Customer Service
West Babylon,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level HHA position. Ready to help the team achieve company goals.
Overview
28
28
years of professional experience
Work History
Lead Baker
Dix Hills Bagel Shop
02.2010 - 06.2023
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with a positive approach and constructive strategies.
- Produced consistently high-quality baked goods for customers.
Store Support Associate
Macys INC.
05.2010 - 02.2011
- Maintained a tidy and organized store to comply with cleanliness standards.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
Store Manager
Bagel Shop
08.2008 - 09.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training, and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
Head Lead Baker
MAGIC BAGELS INC.
04.1995 - 09.2008
- Collaborated with team members to complete tasks and maintain the smooth running of the bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Produced consistently high-quality baked goods for customers.
- Coordinated food deliveries to guarantee the timely arrival of supplies.
- Complied with health and safety codes to protect staff and customers.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NYSkills
- Display Case Arrangement
- Solid Problem Solver
- Material Requirements Planning
- Safety Codes
- Operational Processes
- Safe Food Handling Practices
- Opening and Closing Skills
- Food Handling Standards
- Icing Preparation
- Inventory Reporting
Languages
English
Full Professional
Timeline
Store Support Associate
Macys INC.
05.2010 - 02.2011
Lead Baker
Dix Hills Bagel Shop
02.2010 - 06.2023
Store Manager
Bagel Shop
08.2008 - 09.2009
Head Lead Baker
MAGIC BAGELS INC.
04.1995 - 09.2008
High School Diploma -
New Utrecht High School
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