Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leonardo Santiago

Bay City,MI

Summary

Practical Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lifeguard

Dow Bay Area Family YMCA
Bay City, United States
09.2021 - Current
  • Monitored the safety of approximately 15 or more guests in and around the swimming pool at a time.
  • Developed and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

Camp Counselor Volunteer

Higher Ground At Lake Louise
Boyne Falls, MI
06.2019 - 08.2022
  • Supervised groups of 6children in log cabins for sleepaway camp.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Created outstanding camper experience for children, parents and families and promoted camp participation.
  • Led groups of 30+ children safely through variety of camp activities.
  • Stepped up to meet unanticipated and unassigned needs to support other team members and deliver optimum camper experiences.
  • Monitored camper activities and attitudes and coached and encouraged lonely, homesick and disruptive campers.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

High School Diploma -

Great Lakes Learning Academy
East Lansing, MI
05.2023

Skills

  • Emergent Care
  • CPR Proficiency
  • Patron Support
  • Rule Enforcement
  • Lifeguard Procedures
  • First Aid
  • Chemical Level Testing
  • Critical Thinking
  • Hazard Detection
  • Assisting Customers
  • Health And Wellness
  • Cleanliness And Organization
  • Customer Inquiries
  • Excellent Customer Service
  • Day-To-Day Operations

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lifeguard

Dow Bay Area Family YMCA
09.2021 - Current

Camp Counselor Volunteer

Higher Ground At Lake Louise
06.2019 - 08.2022

High School Diploma -

Great Lakes Learning Academy

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