Leonardo Saraiba
Miami,FL
Summary
Accomplished General Manager with a proven track record at Hz Coffee Group LLC Dunkin Donuts, enhancing operational efficiency and employee satisfaction. Expert in leadership and operations management, I excel in fostering client relationships and driving profitability. My strategic approach to problem resolution and team building has consistently delivered results, achieving a significant increase in sales and performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Hz Coffee Group LLC Dunkin Donuts
Miami, FL
06.2024 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Y.O.G Managment Company McDonald’s Franchise
Miami, FL
02.2022 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Asistent Manager
NOVA RESTAURANTS,INC McDonald's Franchise
Hollywood, FL
01.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Asistent Manager
Upchurch Management Co Inc McDonald’s Franchise
Miami, FL
11.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Building Maintenance Manager
Intermanagment LLC
Miami
02.2017 - 07.2018
- Implemented green initiatives to reduce the environmental impact of the building''s operations.
- Maintained accurate records of all maintenance activities, permits, warranties, and inspections for easy reference and reporting purposes.
- Overhauled HVAC systems for improved indoor air quality and reduced utility costs.
- Optimized space usage within the facility through strategic planning and efficient allocation of resources.
Asistent Manager
Rodriguez Group II McDonald's Franchise
Miami, FL
10.2014 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor -
Miami Dade College
Miami, FL04.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Customer relations
- Staff management
- Training and development
- Inventory control
- Employee scheduling
- Administrative skills
Certification
ServSafe Food Manager Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Hz Coffee Group LLC Dunkin Donuts
06.2024 - 01.2025
General Manager
Y.O.G Managment Company McDonald’s Franchise
02.2022 - 07.2024
Asistent Manager
NOVA RESTAURANTS,INC McDonald's Franchise
01.2018 - 04.2021
Asistent Manager
Upchurch Management Co Inc McDonald’s Franchise
11.2017 - 08.2018
Building Maintenance Manager
Intermanagment LLC
02.2017 - 07.2018
Asistent Manager
Rodriguez Group II McDonald's Franchise
10.2014 - 03.2017
Bachelor -
Miami Dade College