Leonardo Segarte
Locust Grove,GA
Summary
Dynamic Technician Branch Manager at Safe Haven Security Services with a proven track record in enhancing customer satisfaction and driving equipment upsells. Skilled in installation and repair, I leverage attention to detail and data analysis to optimize performance and improve team efficiency. Committed to achieving operational excellence and fostering a results-driven environment.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Technician Branch Manager
Safe Haven Security Services
02.2023 - Current
- Installed security systems across residential and commercial properties with attention to code and client needs.
- Drove equipment upsells during installations while sustaining high performance metrics.
- Directed timecard review and schedule coordination for team members.
- Coached team to strengthen customer service delivery and sales results.
- Interviewed, hired, and trained new technicians to support staffing needs.
- Oversaw personal and team inventory to maintain accurate supply control.
Assistant Manager
T-Mobile
03.2021 - 02.2023
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored new staff on customer service protocols and sales techniques.
- Implemented inventory management practices, optimizing stock levels for efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
Production Manager
Outrank Brand
09.2016 - 04.2021
- Oversaw production schedules, ensuring timely completion of manufacturing targets.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Trained and mentored team members on safety protocols and best practices.
- Coordinated cross-functional teams to streamline workflow and optimize resource allocation.
- Monitored quality control processes to uphold product standards and compliance regulations.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Hialeah Gardens High School
Hialeah, FLSkills
Attention to detail
Customer Service
Multitasking and organization
Power Tools and Equipment
Installation and repair
Performance improvement
Data analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technician Branch Manager
Safe Haven Security Services
02.2023 - Current
Assistant Manager
T-Mobile
03.2021 - 02.2023
Production Manager
Outrank Brand
09.2016 - 04.2021
High School Diploma -
Hialeah Gardens High School