LEONARDO TAYLOR
Richmond
Summary
Highly disciplined security and operations leader with 6+ years of experience in public safety, incident response, access control, emergency procedures, and team supervision across high security environments including Microsoft and AWS data centers. Proven ability to maintain order, enforce regulations, conduct investigations, and respond to critical incidents with sound judgment. Strong background in surveillance systems, threat detection, conflict resolution, and community oriented service. Seeking to transition into a Police Officer role to apply extensive security, leadership, and public facing experience to protect and serve the community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
Securitas
Richmond, VA
02.2025 - Current
- Role Overview: The Floor Manager is responsible for overseeing daily operations on the floor ensuring smooth work flow and maintaining high levels of productivity, customer service, and team coordination.
- Supervise floor operations, focusing on adherence to company policies and procedures
- Monitor employee performance and provide guidance, support, and corrective action when needed.
- Prioritize customer service standards are met and handle customer escalated concerns professionally.
- Coordinate with other departments to execute seamless operations and resolve any operational bottlenecks
- Conduct regular team meetings to communicate updates, expectations, and performance feedback.
- Foster a positive work culture and encourage teamwork among employees.
- Prepare reports and document any incidents or issues that arise during shifts.
Control Room Supervisor
Securitas
Aldie, VA
11.2023 - 02.2025
- Strong knowledge and understanding of Microsoft data center procedures and regulations and policies.
- Daily communication with on site Microsoft FTE/vendors
- Ability to work well and excel within a fast paced goal oriented team
- Experience working with multi severity ticketing
- Systems knowledge and understanding of computer hardware trouble shooting
- Ability to research and resolve issues
- Clear and concise data entry
- Communicate with upper management, STM and AO everyday
- Good communication skills with on site security team
- Submit pass down and complete all daily task.
- Follow proper escalation chain of command protocol.
- Worked directly with Microsoft personnel/vendors and Security leadership to ensure successful Lockdown of the interior and exterior of Datacenter(s) for multiple campuses.
- Aid in team preparations with audit prep for annual compliance audit Successfully passed compliance annual audits.
- Daily training for quality of production and screening staff
- Provide coaching for security team members to ensure proper compliance of regulations and procedures for production and screening
- Strong understanding of security implemented devices/access control and camera/alarm monitoring systems for exterior gate, interior biometric devices/ card readers.
- Daily door checks to ensure proper functions for all emergency exits and production areas.
HVAC Technician
Micheal & Son
Loudoun, VA
01.2023 - 12.2023
- Conducted service calls to inspect and maintain residential HVAC systems, ensuring optimal performance and energy efficiency
- Performed detailed inspections and diagnostics to assess system functionality and identify potential issues
- Provided customers with comprehensive inspection checklists and clear explanations of findings
- Recommended upgrades, repairs, and preventative solutions to enhance equipment reliability and longevity
- Facilitated sales of HVAC products and services by building trust and offering tailored solutions to meet customer needs
Data Center Security Supervisor & Control Room Operator
First Coast Security
01.2021 - 12.2023
- Knowledge and understanding of Data Center procedures and regulations
- Experience working with multi severity ticketing systems
- Ability to work well and excel within a fast-paced and goal-oriented team
- Knowledge and understanding of Computer Hardware Troubleshooting
- Basic understanding of networking – OSI Model
- Ability to research and resolve issues
- Concise data entry
- Worked together with AWS SOC to communicate on tickets and repairs
- Security audited officers on CICO/ECP and on Argus fence on a daily basis
- Worked with both DSM and DSS on projects and tickets.
- Communicated with DSM and DSS everyday
- Manage the schedules
- Attend meetings
- Managed and monitored pay for security officers on my site
- Trained security officers daily on duties for patrol CICO/ECP main gate and
Security Officer
Allied Universal / Securitas Security Services
USA
01.2020 - 12.2021
- Delivered exceptional customer service by maintaining a courteous and responsive demeanor in high-traffic environments
- Demonstrated strong communication skills to effectively interact with team members and the public
- Maintained situational awareness and accurately observed and reported incidents to ensure safety and compliance
- Operated X-ray scanning equipment to inspect baggage for prohibited items, ensuring adherence to security protocols
- Monitored thermal imaging systems to detect anomalies and support threat prevention measures
Education
High school diploma - General Studies
Stonewall Jackson High School
Manassas, VA06-2015
Skills
- Crime prevention
- Patrol procedures
- Investigative skills
- Surveillance
- Emergency response
- De-escalation techniques
- Dispatch
- Physical fitness
- CPR/First aid certified
- Staff management
- Customer relations
Certification
- NationalCPRFoundation
- May 2026 to May 2028
- Certified in: CPR / AED / First-Aid (Infant - Child - Adult)
- Department of Criminal Justice Services License
- November 2020 to November 2026
- "Private Security Services Registration"
- Alarm Respondent Unarmed Security Officer/Courier
- CPR Certification
- First Aid Certification
- AED Certification
- Driver's License
- EPA Universal Certification
- Class D Security
- HVAC Certification
- EPA Refrigeration Certification
- Guard Card
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
Securitas
02.2025 - Current
Control Room Supervisor
Securitas
11.2023 - 02.2025
HVAC Technician
Micheal & Son
01.2023 - 12.2023
Data Center Security Supervisor & Control Room Operator
First Coast Security
01.2021 - 12.2023
Security Officer
Allied Universal / Securitas Security Services
01.2020 - 12.2021
High school diploma - General Studies
Stonewall Jackson High School