LEONARDO TOLEDO
Hialeah,FL
Summary
Assistant Store Manager with TD Bank N.A., promoted from Store Supervisor in November 2025, with progressive experience leading banking-center operations, developing associates, driving sales performance, managing client relationships, and maintaining strong risk and compliance controls. Proven ability to coach teams, improve operational execution, resolve escalated client concerns, and support business growth through relationship building, referrals, prospecting, and needs-based conversations. Bachelor of Applied Sciences in Leadership and Management Innovation.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Store Manager
TD BANK AMCB
11.2025 - Current
- Promoted from Store Supervisor in recognition of leadership performance, operational knowledge, and ability to support team and business objectives.
- Partner with the Store Manager to lead daily banking-center operations, execute strategic priorities, and maintain high standards of client experience, operational excellence, and regulatory compliance.
- Coach, develop, and motivate Retail Bankers and associates through ongoing feedback, performance discussions, goal setting, and individualized development.
- Drive sales and business-development activities through needs-based conversations, relationship building, referrals, outbound calling, prospecting, and identification of new business opportunities.
- Monitor team performance and banking-center metrics to establish accountability, recognize strong performance, and identify actions to improve results.
- Partner with internal lines of business and banking specialists to identify client needs and generate appropriate referrals.
- Lead through escalated client situations, resolving concerns professionally while protecting the client relationship and adhering to bank policies.
- Support risk-management and compliance objectives through strong internal controls, operational reviews, audits, cash controls, and adherence to regulatory requirements.
- Assist with staffing, scheduling, training, workload allocation, security procedures, and execution of daily banking-center routines.
Store Supervisor
TD BANK AMCB
11.2023 - 11.2025
- Led daily banking-center operations, ensuring efficient execution of operational routines, regulatory requirements, internal controls, and TD Bank policies.
- Supervised teller operations and provided coaching, training, and performance feedback to maintain accuracy, minimize errors, and improve team productivity.
- Conducted and managed banking-center audits, identified operational risks, and implemented corrective actions to maintain operational integrity.
- Resolved escalated client concerns and supported complex transactions while maintaining a solutions-focused, client-centered approach.
- Developed associates by reinforcing product knowledge, operational procedures, client-service standards, and continuous professional learning.
- Supported fraud prevention and risk-management activities by identifying potential fraudulent activity and following established procedures to protect the bank and its clients.
- Assumed expanded leadership responsibilities while the Assistant Manager position was vacant, helping maintain continuity of banking-center operations and team execution.
E-Commerce Manager
MASON VITAMINS
01.2023 - 07.2023
- Managed multiple e-commerce accounts while ensuring accurate and timely product fulfillment, customer service, and operational execution.
- Oversaw logistics and transportation processes to optimize order flow, efficiency, and customer satisfaction.
- Built customer relationships by advising clients on product features, benefits, and appropriate solutions.
- Monitored account performance and identified opportunities to improve processes, customer engagement, and sales growth.
Assistant Manager
XFINITY BY COMCAST
01.2022 - 11.2022
- Supervised and supported the grand opening of a multimillion-dollar retail location in Hialeah, coordinating day-to-day operations in a high-volume customer environment.
- Delivered solutions to thousands of weekly customers through needs-based conversations, product education, interactive demonstrations, and personalized recommendations.
- Promoted Xfinity Mobile, Internet, Video, Voice, and Home Security solutions while identifying customer needs and matching clients with appropriate products and services.
- Partnered with Marketing leadership to consistently achieve 100% of weekly sales and presentation quotas.
- Served as a key point of contact for store operations, security, and employee resources.
Discovery Paralegal / Senior Associate
PATIÑO LAW FIRM
05.2022 - 05.2022
- Managed discovery and case-management responsibilities across a department handling more than 3,500 cases.
- Prepared detailed reports, legal documents, motions, arguments, and case filings while maintaining accuracy and attention to detail.
- Developed and implemented a new case-management system that increased office efficiency by more than 20%.
- Achieved favorable outcomes for approximately 95% of assigned clients through detailed case preparation, organization, research, and collaboration with attorneys.
- Assisted attorneys during more than 300 depositions, gathering and organizing information while supporting case strategy and preparation.
- Managed competing deadlines and high volumes of sensitive information while maintaining confidentiality, organization, and accuracy.
Education
Bachelor of Applied Sciences - Leadership and Management Innovation
MIAMI DADE COLLEGE
01-2025
Associate in Arts - undefined
01-2020
Skills
- Banking Center Leadership
- Client Relationship Management
- Internal Controls
- Performance Management
- Cash Management
- Team Development & Coaching
- Employee Training
- Microsoft Office
- Sales Leadership
- Operational Excellence
- Compliance
- Recruiting
- Business Development
- Risk Management
- Process Improvement
- Salesforce / CRM
- Bilingual English/Spanish
- Team leadership and employee development
- Conflict management
- Organization and planning
- Decision-making and judgment
- Networking and business development
- Customer service and relationship management
Certification
Notary Public | May 2024–Present
Business Specialist — General Business | 2019
Timeline
Assistant Store Manager
TD BANK AMCB
11.2025 - Current
Store Supervisor
TD BANK AMCB
11.2023 - 11.2025
E-Commerce Manager
MASON VITAMINS
01.2023 - 07.2023
Discovery Paralegal / Senior Associate
PATIÑO LAW FIRM
05.2022 - 05.2022
Assistant Manager
XFINITY BY COMCAST
01.2022 - 11.2022
Associate in Arts - undefined
Bachelor of Applied Sciences - Leadership and Management Innovation
MIAMI DADE COLLEGE