Leondra Hill
Miramar,FL
Summary
Proficient Juvenile Detention Officer with expertise in leadership and crisis intervention. Developed and implemented behavior management plans, ensuring safety and operational efficiency. Strong understanding of juvenile justice system complemented by excellent communication skills and ability to connect with diverse individuals. Proven track record in crisis management and promoting rehabilitation programs, resulting in positive behavioral outcomes.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Juvenile Detention Officer
Miami Dade Regional Department Of Juvenile Justice
Miami, Florida
05.2022 - Current
- Supervised juvenile residents to ensure safety and adherence to facility rules.
- Transported juvenile detainees to court hearings or other appointments as required.
- Conducted inspections of living areas to uphold cleanliness and order.
- Assisted in developing behavior management plans tailored to individual needs.
- Collaborated with team members to effectively address conflicts and resolve disputes.
- Documented daily activities and incidents in resident logs for accurate record-keeping.
- Participated in training on emergency procedures and crisis intervention techniques.
- Patrolled correctional facility to maintain security and cleanliness standards.
- Encouraged positive behaviors among juveniles through reward systems.
- Followed medical orders and dispensed medications, when needed.
- Developed relationships with both staff members and inmates in order to provide an open line of communication.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Conducted fire, safety and sanitation inspections.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Issued clothing, tools and other authorized items to inmates.
Food Preparation Worker
Chicken Guy
Aventura, Florida
2021 - 2022
- Prepared food items following standardized recipes and safety guidelines.
- Operated kitchen equipment, ensuring proper use and maintenance.
- Maintained clean workstations, adhering to health and safety regulations.
- Assisted in inventory management by tracking supplies and ingredients.
- Collaborated with team members to streamline food preparation processes.
- Worked in fast-paced, ever-changing environment.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Acquired new skills to support team and further accommodate customer needs.
Shift Leader
Lukes Lobster
Aventura, Florida
2019 - 2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on food preparation and safety standards.
- Coordinated shift schedules to optimize team performance and coverage.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Enforced health and safety regulations to promote a safe work environment.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Conducted regular team meetings to communicate goals and improve workflows.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Cashier
The Lickin'
Miami Gardens, Florida
2018 - 2020
- Operated cash register, processing customer transactions with accuracy and efficiency.
- Assisted customers with product inquiries, delivering exceptional service.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and gift card transactions while adhering to security procedures.
- Managed inventory by restocking shelves and monitoring product levels effectively.
- Collaborated with team members to support seamless store operations.
- Trained new cashiers on company policies and operational best practices.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Shift Leader
Sally Beauty Holdings Inc.
Miami, Florida
2017 - 2019
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Coordinated shift schedules to optimize team performance and coverage.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in developing new sales pitches based on customer feedback and trends.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Conducted regular team meetings to communicate goals and improve workflows.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Assessed reports and adjusted workflows to realign with targets.
- Assisted in the development and implementation of new operational procedures.
Tax Assistant
Tax Mack Inc.
Miami, Florida
12.2016 - 04.2017
- Organized and maintained client financial documents and records.
- Communicated with clients to gather necessary financial information.
- Collaborated with tax professionals on complex cases and inquiries.
- Provided support during audits by preparing relevant documentation.
- Collaborated with accounting staff members on projects involving the preparation of tax returns.
- Assisted in the preparation of tax returns for individuals and businesses.
- Responded promptly and accurately to taxpayer inquiries about their account status.
Cashier
Chipotle
Aventura, Florida
2016 - 2016
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and displays.
- Managed inventory by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
Concessions Worker
AMC 24
Aventura, Florida
2015 - 2015
- Provided excellent customer service during high-volume event screenings.
- Operated point-of-sale systems to process transactions efficiently.
- Prepared and served food and beverages according to health standards.
- Maintained cleanliness and organization of concession stand areas.
- Assisted in inventory management and restocking supplies as needed.
- Handled customer inquiries and resolved issues promptly and courteously.
- Followed safety protocols for food handling and equipment use consistently.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Followed company procedures for opening and closing concession stands.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Checked expiration dates on all products before serving them to customers.
- Attended staff meetings to discuss changes in policies or procedures.
- Resolved customer complaints in a professional manner.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Promoted events and menu selections on social media platforms to increase sales.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06-2015
Skills
- Conflict resolution
- Facility supervision
- Team collaboration
- Communication skills
- Leadership development
- Crisis intervention
- Record keeping
- Multicultural sensitivity
Certification
cpr
References
References available upon request.
Timeline
Juvenile Detention Officer
Miami Dade Regional Department Of Juvenile Justice
05.2022 - Current
Tax Assistant
Tax Mack Inc.
12.2016 - 04.2017
Food Preparation Worker
Chicken Guy
2021 - 2022
Shift Leader
Lukes Lobster
2019 - 2020
Cashier
The Lickin'
2018 - 2020
Shift Leader
Sally Beauty Holdings Inc.
2017 - 2019
Cashier
Chipotle
2016 - 2016
Concessions Worker
AMC 24
2015 - 2015
High School Diploma -
Miami Carol City Senior High School