Leoneeze Ryeka Pang
South Pasadena
Summary
Technologically proficient professional with strong customer service skills and effective time management. Capable of analyzing technical issues and delivering practical solutions. Experienced in dynamic environments, demonstrating adaptability to sudden changes. Consistently recognized for high-quality work and efficiency under pressure.
Overview
7
7
years of professional experience
Work History
Community Operations Coordinator
Unbabel Inc.
Cebu City
09.2022 - 02.2025
- Support in maintaining freelancer database
- Prepare spreadsheets for recurring annotation assignments
- Upkeep of tracking spreadsheets with new assignments
- Track overdue assignments with set templates and follow through with freelancers for completion
- Verify freelancers availability and routines they have committed to, with set templates
- Prepare spreadsheets for recurring annotation assignments
- Upkeep of unavailability questionnaire and holiday calendar
- Process weekly manual payments
Collections Representative
Synchrony Global Services Philippines Inc.
Cebu City
09.2021 - 05.2022
- Handle outbound calls and receive inbound calls surrounding consumer past due credit card accounts
- Setup payment arrangements to bring past due accounts current
- Educate customers regarding their past due credits
Account Executive
JS Publication (The Freeman) Co., Inc.
Cebu City
03.2019 - 06.2020
- Handles clients accounts for advertising
- Responsible in bringing in new clients and assist existing clients
- Manage and coordinate advertising materials of the clients prior to publishing.
Community Support Agent
ePerformax Contact Centers Corp.
Cebu City
08.2018 - 03.2019
- Provide resolution on the problems of the customers on their transactions
- Assist customers in completing their transactions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Education
Bachelor of Science - Biology
Velez College
Cebu City05-2013
Skills
- Client communication
- Issue resolution
- Customer service
- Conflict resolution
- Spreadsheet management
- Payment processing
- Account management
- Team collaboration
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Data analysis
- Customer engagement
Projects
Diversity of Seagrass and Identification of Associated Macrofauna in Catarman, Liloan, Cebu, Philippines, Catarman, Liloan, Cebu, 2012-2013, Research Sampling for Freshwater and Marine Biology, Anda, Bohol August 2011
Training
- Rivers Alive: A River Summit
- University of San Carlos Talamban, Cebu City September 2012
- Career Talk
- University of San Carlos Talamban, Cebu City September 2011
- Outreach Program
- Maguikay, Mandaue City
- In cooperation with GawadKalinga, Velez College and Cebu Velez General Hospital August 2011
Timeline
Community Operations Coordinator
Unbabel Inc.
09.2022 - 02.2025
Collections Representative
Synchrony Global Services Philippines Inc.
09.2021 - 05.2022
Account Executive
JS Publication (The Freeman) Co., Inc.
03.2019 - 06.2020
Community Support Agent
ePerformax Contact Centers Corp.
08.2018 - 03.2019
Bachelor of Science - Biology
Velez College
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