Leonel Bazaldua
Belton,TX
Summary
Accomplished and highly experienced Business Professional with over six (6) years of experience in Strategic Business Development, Technology Sales Management, Leadership, Start-up Operations, Product Development/Rollout and Client Relations. Innovative Sales Development Manager with 15 years of experience building sales teams and perpetuating brand image. Collaborative leader in sales development with creativity in client acquisition tactics and revenue generation. Established data analysis professional making numbers-driven operational decisions.
Overview
21
21
years of professional experience
Work History
Director
Hawkins Personnel Group
06.2016 - Current
- Directs operational aspects of the Temple office including customer service, human resources, administration, and sales
- Assesses local market conditions and identifies trends to prepare offices and clients for changes in staffing resources
- Recruits and staff over 120 temporary to permanent diverse workers, including production, trainers, human resources, Technical & IT, at various manufacturers in Temple and Austin Texas
- Trains and develops a team of recruiters to successfully deal with day-to-day requirements and issues that arise within the scope of their job
- Improves attrition in the Temple office to less than 5% from over 60% and for clients from 60% to less than 20% attrition by enforcing strict hiring requirements
- Works independently leading, goal setting, and driving performance with little influence from the corporate office.
Front-line Underwriter
Drive time
07.2015 - 06.2016
- Served as a front-line underwriter in verifying qualifications, calculating income, and advising potential clients of the best route in their current situation
- Built open, friendly relationships with customers on the phone and in person answering questions
- Discussed financing, closing sales, and collaborating with co-workers to better market our store to increase sales and revenue
- Won concessions without damaging relationships, can be direct and forceful as well as diplomatic, gained the trust quickly of other parties in the negotiations, and exceeded challenging quotas for productivity and accuracy of work
- Was considered for Temple store Supervisor based on experience.
Account Manager, Software Sales Preferred Accounts
Dell, Inc.
Austin, Texas
11.2007 - 09.2014
- Successfully managed software licensing for Fortune 500 companies within the States of Minnesota and Wisconsin
- Also managed license agreements for MSFT, VMware, Symantec, and RedHat, among many others within Dell's Software Portfolio
- Interacted with C-level IT clients helping guide them through licensing changes, adding or removing based on their needs (Moved Back to Temple to help family).
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales Manager
Dell, Inc.
San Salvador, El Salvador
09.2005 - 11.2007
- Managed, supervised, and trained a team of 10 Latin American employees; delegated responsibilities, evaluated performance, and mediated conflicts; ensured team exceeded monthly/quarterly attainment at 109% within 11 months
- As an active participant on the Winning Culture Committee, collaborated in establishing excellent rapport in coordinating operations while maintaining control of operational costs
- Met contractual agreements, tracked, responded, and resolved client escalations, issues, and requests
- Investigated and resolved technical problems, improved operations, decreased turnover, and streamlined work processes
- Focused on ramping and training new hires to 100% productivity on their initiative for seven (7) straight months with team and locals ramping up to 90% within 3 months
- Gained efficiencies through excellent corrective action planning, business valuations, efficient operations, monitoring, and evaluating weekly/monthly/quarterly activities and progress
- Achieved FY07Q3 Enterprise mix 16.3% El Salvador average of 15.2%, HeadCount tracking for El Salvador ROLA/MEX Sales (Head Count 138 People), and Tell Dell Scores-employee survey (CHAMPION) – Overall.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Account Manager
Dell, Inc.
Austin, Texas
03.2003 - 12.2005
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Established strong relationships with clients through consistent follow-ups, ensuring repeat business.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Collaborated with team members to develop innovative sales strategies, increasing overall performance.
Education
No Degree - Computer Networking And Telecommunications
Texas State Technical College - Waco
Waco, TXSkills
- Leadership
- Creativity
- Team Building
- Automation
- Negotiation
- Data-Driven Decision-Making
- Competitive Analysis
- Time Management
- Product Knowledge
- Analytical Thinking
- Account Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Director
Hawkins Personnel Group
06.2016 - Current
Front-line Underwriter
Drive time
07.2015 - 06.2016
Account Manager, Software Sales Preferred Accounts
Dell, Inc.
11.2007 - 09.2014
Sales Manager
Dell, Inc.
09.2005 - 11.2007
Account Manager
Dell, Inc.
03.2003 - 12.2005
No Degree - Computer Networking And Telecommunications
Texas State Technical College - Waco