Summary
Overview
Work History
Education
Skills
Timeline
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Leonel Rivera

Austin,TX

Summary

Dynamic sales professional with a strong background in premium and high-ticket sales, including luxury outerwear at Overland Sheepskin Co., where I achieved a 70% customer conversion rate. Known for delivering elevated, client-focused service and leveraging strategic upselling to drive revenue and long-term customer loyalty. Military-trained in discipline, precision, and situational awareness—skills that translate seamlessly into the high-stakes, detail-oriented world of luxury jewelry sales. Proficient in cash handling, clienteling, and problem-solving under pressure, I thrive in fast-paced, high-value retail environments and consistently exceed performance targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

Overland Sheepskin Co.
09.2023 - 04.2025
  • Specialized in high-ticket outerwear and luxury apparel, maintaining an average sale value of $1,150 and a 70% customer conversion rate in a competitive retail environment.
  • Delivered tailored, relationship-driven service to affluent clientele, resulting in consistent repeat business and personal referrals.
  • Presented premium merchandise with confidence and expertise, effectively communicating craftsmanship, exclusivity, and long-term value to justify luxury pricing.
  • Maintained a visually elevated and brand-aligned retail space through strategic merchandising and attention to product placement.
  • Proactively sourced inventory across store locations to meet client requests and ensure seamless service.
  • Handled high-value transactions with discretion and accuracy, strictly adhering to company policies on cash handling, returns, and exchanges.
  • Increased average order size by recommending complementary products based on customer needs, lifestyle, and wardrobe goals.
  • Recognized for in-depth knowledge of materials, fit, and care, positioning myself as a trusted advisor in the buying process.

Airborne Missions Systems Operator

United States Air Force
09.2018 - 09.2023
  • Operated, repaired, and maintained working equipment at all hours while flying.
  • Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
  • Stayed up to date on key platforms and hardware configurations as well as diverse processing and monitoring tools.
  • Collaborated with team members to develop and communicate effectively while maintaining security clearance protocols.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Liaised with groups to assist in escalations and incident response, triage and resolution.

Team Member

Taco Casa
06.2016 - 09.2018
  • Delivered fast, friendly, and accurate service to hundreds of guests daily, ensuring a positive experience even in high-volume settings.
  • Ensured accuracy in order-taking, cash handling, and food preparation, minimizing errors and maintaining quality standards under pressure.
  • Processed high volumes of transactions with precision using point-of-sale systems, balancing cash drawers at shift end.
  • Maintained speed and accuracy during peak hours, mirroring the fast-paced environment of high-end sales floors.
  • Worked seamlessly with front- and back-of-house teams to meet service goals, reduce wait times, and uphold brand standards.
  • Clearly communicated menu details, ingredient info, and upsell options to guests—developing sales confidence and product fluency.
  • Recommended meal upgrades and add-ons based on customer preferences, contributing to higher ticket averages.
  • Maintained a spotless, organized workspace to reflect brand quality—translatable to maintaining luxury visual standards.
  • Resolved customer complaints promptly and professionally to protect brand reputation and retain loyalty.
  • Balanced multiple tasks in a fast-paced setting without compromising service quality or guest experience.

Education

High School Diploma -

Tivy High School
Kerrville, TX
05-2018

General Studies

Kerrville Alamo Community College
Kerrville, TX

Airborne Missions Systems Operations

Lackland Air Force Base Tech School
San Antonio, TX
12-2018

Skills

  • Premium sales expertise
  • Client engagement strategies
  • Client-focused selling
  • Effective upselling techniques
  • Product branding knowledge
  • Effective time allocation
  • Analytical problem-solving
  • Effective multi-tasking
  • Effective verbal and written communication
  • Results-driven
  • Exceptional customer service
  • Cash management

Timeline

Sales Associate

Overland Sheepskin Co.
09.2023 - 04.2025

Airborne Missions Systems Operator

United States Air Force
09.2018 - 09.2023

Team Member

Taco Casa
06.2016 - 09.2018

High School Diploma -

Tivy High School

General Studies

Kerrville Alamo Community College

Airborne Missions Systems Operations

Lackland Air Force Base Tech School

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Leonel Rivera