Leonel TOME
Miami Lakes
Summary
Licensed Facial Specialist with expertise in beauty retail sales and customer service leadership. Skilled in product education, team support, and visual merchandising, enhancing client experiences. Focused on customer engagement and brand representation, with a strong background collaborating with leading beauty brands. Open to new opportunities in beauty retail and customer service.
Overview
6
6
years of professional experience
Work History
Freelance Education & Sales
Estée Lauder, Glow Recipe, Vegamour
02.2026 - Current
- Drove product awareness through education, demonstrations, and promotional campaigns, enhancing customer engagement.
- Delivered personalized product recommendations and brand education to customers in a fast-paced retail setting.
- Collaborate with marketing and retail teams to support product launches and customer engagement.
- Exceeded customer satisfaction by implementing creative solutions to challenges.
Beauty Advisor
Sephora
Aventura
08.2025 - 02.2026
- Advised customers on skincare and beauty products to provide tailored solutions that meet individual needs.
- Demonstrated makeup application techniques to educate customers on optimal product use.
- Enhanced store aesthetics and drove sales through eye-catching product displays that attracted customer interest.
- Executed sales activities, including cashiering and inventory management, to ensure smooth store operations and customer satisfaction.
Sales & Service Leader
Sephora at Kohl's
Miramar
04.2025 - 12.2025
- Coached sales associates on product knowledge and upselling techniques, enhancing team sales performance.
- Articulated benefits and features to clients, fostering improved retention and satisfaction.
- Led merchandising inventory management and floor operations, maintaining high brand standards.
- Evaluated and authenticated return exchanges and voids to ensure accurate processing.
Front Desk Coordinator
Dog House Miami
Miami Lakes
06.2023 - 04.2025
- Welcomed clients and pets, enhancing overall guest experience.
- Oversaw front desk operations and lobby upkeep, ensuring safety and comfort for guests.
- Ensured accuracy of client records and pet data, supporting operational efficiency.
- Monitored pet behavior, ensuring safety and well-being during daycare stays.
Floor Supervisor
Bed Bath & Beyond
01.2022 - 06.2023
- Streamlined daily operations to improve store functionality and support customer satisfaction.
- Oversaw inventory management and restocked merchandise to maintain optimal stock levels.
- Executed daily opening and closing procedures per established guidelines.
- Managed cash register operations, ensuring accurate deposits, withdrawals, and transfers.
Retail Sales Associate
Burlington Coat Factoy
Hialeah
02.2020 - 01.2022
- Assisted customers in locating desired products, offering in-depth product knowledge to facilitate informed purchasing decisions.
- Calculated pricing, applied discounts, and collected payments, ensuring accurate and efficient transaction processing.
- Maintained store cleanliness and organized merchandise displays, enhancing customer shopping experience.
- Processed returned merchandise according to company policies, ensuring compliance.
Education
Facial Specialist License -
Miami Springs Tech
Miami Springs01-2024
High School Diploma -
Palmetto Ridge High School
05-2021
Skills
- Sales strategy
- Product knowledge
- Customer engagement
- Marketing collaboration
- Financial literacy
- Team leadership
- Effective communication
- Time management
- Multitasking
- Problem resolution
- Computer skills
Core Skills
Skin Analysis, Color Theory, Professional Product Application, Computer Systems, Team Coaching, Floor Operations, Visual Merchandising, Escalation Management, Virtual Presentation, Educational Content Creation
Languages
Spanish
Native/ Bilingual
Timeline
Freelance Education & Sales
Estée Lauder, Glow Recipe, Vegamour
02.2026 - Current
Beauty Advisor
Sephora
08.2025 - 02.2026
Sales & Service Leader
Sephora at Kohl's
04.2025 - 12.2025
Front Desk Coordinator
Dog House Miami
06.2023 - 04.2025
Floor Supervisor
Bed Bath & Beyond
01.2022 - 06.2023
Retail Sales Associate
Burlington Coat Factoy
02.2020 - 01.2022
Facial Specialist License -
Miami Springs Tech
High School Diploma -
Palmetto Ridge High School