Leonel Torres
El Paso,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Experienced Customer Service Representative with years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Cook Manager
El Paso Bowl
El Paso, TX
02.2023 - 01.2024
- Collaborated with team members to complete large-scale installation projects on time and within budget.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Call Center Representative
GC Services
El Paso, TX
04.2021 - 01.2023
- Increased first-call resolution rates by in-depth examination of the problem and efficient methods of tackling it.
- Call flow procedures were streamlined to improve productivity and response times.
- Kept a professional demeanor despite handling large phone volumes and offering outstanding customer service.
- Personalized customer support was given, building trust and encouraging brand loyalty.
- Kept thorough records of all contacts with customers, which streamlined departmental communications.
- Gained the trust of customers by appropriately responding to their issues and providing solutions that suit their demands.
- Answered emails and calls from customers with inquiries about goods and services.
Stocker
Food King Supermarkets
El Paso, TX
08.2020 - 02.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Roofing Laborer
Daniels Roofing
El Paso, TX
05.2014 - 01.2018
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
Education
High School Diploma -
Americas High School
07.2014
Skills
- Customer Service
- Multitasking Abilities
- Attention to Detail
- Team Leadership
- Organizational Skills
- Customer Correspondence
- Customer Satisfaction
- Customer Support
- Stress Management
- Time Management
- Problem Solving
Additional Information
References:
Amairany Mora
(915) 268-8024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook Manager
El Paso Bowl
02.2023 - 01.2024
Call Center Representative
GC Services
04.2021 - 01.2023
Stocker
Food King Supermarkets
08.2020 - 02.2021
Roofing Laborer
Daniels Roofing
05.2014 - 01.2018
High School Diploma -
Americas High School