Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Leonel Urbina

Rio Rancho

Summary

Dynamic Parts Supply Associate with a proven track record at CarMax, excelling in inventory management and customer service. Enhanced operational efficiency through innovative process improvements, while fostering strong client relationships. Recognized for attention to detail and problem-solving abilities, consistently delivering high-quality results and exceeding customer expectations.

Overview

12
12
years of professional experience

Work History

Parts Supply Associate

CarMax
07.2017 - 08.2025
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
  • Improved team collaboration by initiating regular coordination meetings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.

Reconditioning Associate

CarMax
10.2015 - 07.2017
  • Participated in regular team meetings, contributing insights and suggestions for process improvements that led to higher overall efficiency and productivity.
  • Enhanced vehicle appearance by thoroughly cleaning and detailing both interior and exterior surfaces.
  • Boosted customer satisfaction by providing high-quality workmanship on all assigned reconditioning projects.
  • Assisted in inventory management by accurately tracking incoming and outgoing vehicles throughout the reconditioning process.
  • Operated various automotive tools and equipment safely, ensuring the effective completion of required tasks.
  • Maintained a clean and organized workspace, adhering to company standards and promoting workplace safety.
  • Demonstrated adaptability in learning new techniques and technologies related to automotive reconditioning as industry trends evolved over time.
  • Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate.
  • Supported team goals by taking on additional responsibilities when necessary, contributing positively to overall workflow efficiency.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
  • Improved customer satisfaction by providing timely and efficient vehicle transportation services.
  • Enhanced daily productivity through meticulous organization of paperwork related to vehicle pick-up/drop-off schedules and assignments.
  • Ensured safe and damage-free vehicle deliveries by adhering to strict safety guidelines and protocols.
  • Facilitated smooth handovers of transported vehicles to clients, carefully reviewing all relevant documentation before release.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Updated daily logs and customer paperwork with relevant details.
  • Wiped down and polished interior and exterior surfaces.

Residential Roofer

We Care Roofing LLC.
03.2013 - 10.2015
  • Repaired damaged roofs due to weather events or wear-and-tear, prolonging the lifespan of residential homes'' exteriors.
  • Troubleshot roofing issues during inspections, identifying areas in need of repair or replacement.
  • Performed precise measurements of roofing materials, ensuring appropriate cuts for optimal fit and minimal waste.
  • Exceeded client expectations by consistently delivering high-quality work and ensuring a seamless experience from consultation to project completion.
  • Maintained a clean and safe worksite, adhering to OSHA guidelines and preventing accidents or injuries.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Assisted in installation of skylights, solar panels and other roof accessories.
  • Assisted with installation of gutters and downspouts.
  • Applied roof coatings to protect roof and extend lifespan.
  • Cleaned up work areas upon completion of projects.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Corrected improper drainage and ventilation problems.
  • Strengthened company reputation through consistent attention to detail on each project from start to finish.

Education

Rio Rancho High School
Rio Rancho, NM

Skills

  • Customer service
  • Attention to detail
  • Computer skills
  • Decision-making
  • Complex Problem-solving
  • Inventory management
  • Process improvement
  • Record and file management
  • Problem-solving abilities
  • Issue troubleshooting
  • Organization
  • Inventory and stocking

Interests

  • Cooking
  • Music
  • Auto Repair/Restoration
  • Woodworking
  • DIY and Home Improvement
  • Crafting and DIY Projects

Timeline

Parts Supply Associate

CarMax
07.2017 - 08.2025

Reconditioning Associate

CarMax
10.2015 - 07.2017

Residential Roofer

We Care Roofing LLC.
03.2013 - 10.2015

Rio Rancho High School

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