Leonela Guadalupe Quilihua Ortiz

Operational Leadership & Compliance

• Direct facility operations to ensure 100% compliance with Army regulatory standards and organizational policies.
• Collaborate with the Maintenance Supervisor to optimize daily technician scheduling, improving workflow efficiency and service response times.
• Analyze and report on daily, weekly, monthly, and quarterly work order, providing data-driven insights to leadership and government partners.

Customer Experience & Incident Management

• Resolve complex resident escalations with a focus on service excellence, maintaining high community satisfaction ratings.
• Monitor and document workplace safety incidents and residential accidents, maintaining accurate reporting to mitigate liability and improve onsite safety protocols.

Administrative, HR & Team Support

• Streamline onboarding processes for new hires, facilitating seamless integration into the team and organizational culture.
• Serve as a central point of contact for HR and IT support, enabling team members to focus on core operational tasks.
• Partner with cross-functional management to synthesize performance and operational reports, contributing to strategic decision-making.

• Collaborated with team members to streamline order fulfillment processes.
• Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
• Collaborated with team members to achieve daily targets and maintain a high level of productivity.
• Updated asset tracker with appliance information for improved inventory management.

• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
• Coordinated maintenance schedules to optimize equipment uptime and operational efficiency.
• Trained team members on scheduling software and best practices for maintenance operations.
• Created and completed maintenance orders.

• Maintained cleanliness and sanitation standards across all areas of the houses in Fort Huachuca for our upcoming residents.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Implemented safety protocols to minimize risks during cleaning procedures.

• Created production documentation for quality assurance
• Oversaw processing accountability to maintain operational integrity
• Created employee work schedules to optimize staffing
• Managed material requisitions to support production needs
• Oversaw employee supervision to maintain productivity